Information Technology Specialist
About The Position
Provides IT support for the College of Liberal Arts and Human Sciences (CLAHS), including the setup, configuration, maintenance, and ongoing support of Windows and MacOS computers. Collaborates with the CLAHS-IT team to assist faculty and staff by responding to service requests through ServiceNow, email, and phone support and remote support. Provide friendly, customer-focused technical assistance while identifying, analyzing and resolving hardware, software, printers, scanners, other peripherals, and internet issues. Troubleshoots and resolves technical issues, maintains detailed documentation, creates user guides, and assists with college equipment audits and equipment surplus processes.
Requirements
- A bachelor’s degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience with Windows and Mac operating systems
- Experience installing, operating, and troubleshooting computer hardware and software
- Knowledge of endpoint management frameworks including HCL BigFix, Jamf, or Microsoft Intune
- Demonstrated ability to interface with end users
- Good interpersonal, customer support, verbal and technical writing skills
Nice To Haves
- Experience with ticketing systems such as ServiceNow
- Experience working with computers in JAMF and inTune
- Experience in an IT support or help desk environment
- Experience with backup systems like CrashPlan/Code42, Google Drive, OneDrive and Time Machine
- Experience with SimpleHelp or a known remote application
- Knowledge of Fixed Assets and surplus systems
Responsibilities
- Setup, configuration, maintenance, and ongoing support of Windows and MacOS computers.
- Assist faculty and staff by responding to service requests through ServiceNow, email, and phone support and remote support.
- Provide friendly, customer-focused technical assistance.
- Identify, analyze and resolve hardware, software, printers, scanners, other peripherals, and internet issues.
- Troubleshoot and resolve technical issues.
- Maintain detailed documentation.
- Create user guides.
- Assist with college equipment audits and equipment surplus processes.
Benefits
- Professional development opportunities
- University shared governance participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
