Information Technology Specialist

Tekton•Grand Rapids, MI

1d•Onsite

About The Position

As an Information Technology Specialist, you are proficient with technology, a skilled troubleshooter, and an excellent communicator. You will service a wide variety of technological needs across the company such as physical technical equipment, information systems, networking, and employee technology training and support. Much of your work will be reactive, and you will continue to learn more about technology and adapt to new situations every day. You will also need to connect well with other employees while maintaining a high level of accuracy and expertise in your work.

Requirements

Background in information systems, computer science, or equivalent experience
Eligible to work in the United States without visa sponsorship

Nice To Haves

You are aligned with Tekton’s philosophy, ways of thinking, and work style
You have a solid understanding of physical technology and systems
You are familiar with both Mac and Windows operating systems
You have a strong intuition about the intersection of technology and security
You are able to balance several tasks at once and daily take on new challenges
You are organized and have an appreciation for process and procedure
You exercise good judgement when deciding between acting quickly to fix a problem and being thorough to prevent future issues
You are adept at understanding people’s needs and communicating at their level of expertise on the subject
You have exceptional values including honesty, integrity, and empathy

Responsibilities

Provide personal employee support for all IT hardware and systems
Purchase, set up, and maintain computers, printers, phones, meeting room equipment, desk equipment, etc.
Act as an administrator for multiple company-wide systems (email, password management, design tools, phones, etc.)
Perform IT onboardings and offboardings and other trainings for employees as necessary
Train and test employees on best technology security practices
Assist in setting up and maintaining network infrastructure (configuring switches, running wires, setting up access points, maintaining the server rooms, etc.)