Information Technology Specialist I, OR II

City of Fitchburg•Fitchburg, WI

About The Position

The City is hiring one Support Specialist I or II in its Information Technology Department. The hiring level will be based on the selected candidate’s qualifications. This is a full-time role providing timely, high-quality technical support to end users, contributing to process improvements, and developing user-focused support resources. The position calls for technical expertise, problem-solving, creativity, and effective communication, with the ability to work independently and collaboratively. The role supports desktop, laptop, mobile, and handheld computers, including hardware, operating systems, peripherals, and applications in City facilities and vehicles. The Specialist II level additionally handles complex technical issues, identity and access management, authentication and access controls, virtual server environments, security and compliance work, and small- to mid-sized IT projects. Potential telework flexibility may be available after the initial onboarding period. Occasional evening and weekend hours may be required. The position participates in a 24/7 on-call rotation and must be able to respond within 40 minutes. Employment is contingent on successfully completing a full criminal background investigation, including fingerprint-based screening.

Requirements

Information Specialist I: Two years of experience supporting desktop computer hardware and software.
Information Specialist I: An associate degree in computer science or a related field is preferred; other combinations of education, training, and experience that demonstrate the necessary knowledge, skills, and abilities may be considered.
Information Specialist II: Four years of progressively responsible experience in desktop hardware and software support.
Information Specialist II: Two years of experience in Identity and Access Management (IAM).
Information Specialist II: Two years of experience in Mobile Device Management (MDM).
Information Specialist II: A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred; equivalent work experience may substitute for the degree requirement.
A valid Wisconsin driver’s license is required during employment.
Must obtain State of Wisconsin TIME system certification within six months of employment.
Must be able to respond within 40 minutes while participating in the 24/7 on-call rotation.
Must be able to travel throughout the City to inspect, install, and maintain desktop applications.
Must occasionally climb ladders or crouch under desks; frequently lift and move equipment weighing 25 pounds and occasionally equipment weighing up to 75 pounds.
Successful completion of a full criminal background investigation, including fingerprint-based screening, is a condition of employment.

Nice To Haves

Information Specialist I: Associate degree in computer science or a related field.
Information Specialist II: Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may substitute.

Responsibilities

Install, configure, support, troubleshoot, repair, and maintain desktop, laptop, mobile, and handheld computers, including hardware, operating systems, peripherals, and applications in City facilities and vehicles.
Assist end users with operating systems and applications; at Level II, provide advanced support and independently diagnose and resolve issues with minimal supervision.
Identify computer training needs, coordinate training classes or initiatives, and provide formal and informal end-user training as appropriate.
Assist with, develop, recommend, and implement procedures and policies for City data processing operations.
Work with computer users and departments to identify, document, and analyze system needs, changes, and improvements.
Recommend and evaluate software solutions; support or lead software implementation, installation, and configuration efforts.
At Level II, design, implement, and support identity and access management solutions and configure and integrate single sign-on for enterprise applications.
At Level II, implement and administer multi-factor authentication and Conditional Access policies to enforce secure access controls and support Zero Trust principles.
At Level II, participate in and potentially lead small- to mid-sized IT projects, including planning, coordination, implementation, and post-deployment support.
At Level II, assist with designing, configuring, and maintaining virtual server environments.
At Level II, support IT security and compliance efforts, including audits, security controls, and adherence to policies, standards, and regulatory requirements.
Develop, maintain, and enhance technical support documentation, including internal knowledge base articles and customer-facing training and instruction materials.
Maintain or administer telephone, network, and software user accounts, including provisioning, deprovisioning, user moves, adds, changes, and access modifications.
Perform data migration when computers are replaced.
Use desktop management and application packaging software to manage desktop computers and distribute applications.
Travel to locations throughout the City to inspect, install, and maintain desktop applications.
Participate in a 24/7 on-call rotation and respond within 40 minutes; occasional evening and weekend hours may be required.

Benefits

Participation in the Wisconsin Retirement System.
No-deductible health plans.
Dental and vision coverage.
Life and disability insurance.
Paid parental leave.
Bilingual incentive.
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program.
Professional growth opportunities.
Potential telework flexibility after the initial onboarding period.
Access to an onsite fitness center.