Information Technology Specialist

COWETA COUNTY COMMISSIONERS•Newnan, GA

11h•Onsite

About The Position

Performs intermediate technical work providing technical support to users, installing and repairing hardware, installing software on personal computers and printers, maintaining files and records, troubleshooting hardware and software problems, and related work as apparent or assigned. Work is performed under the direct supervision of the Technical Support Manager.

Requirements

General knowledge of the operation, uses and capabilities of computer equipment
General knowledge of methods and techniques used to maintain and repair computer equipment
General knowledge of the principles and techniques used in the preparation of microcomputer system programs
General knowledge of the hazards of the work and of necessary safety precautions
Ability to understand and carry out written and oral instructions
Ability to read and understand maintenance manuals and to work from sketches, drawings and diagrams
Ability to establish and maintain effective working relationships with associates, contractors, vendors and the general public
Associates degree and considerable experience in computer installation, operations, maintenance and repair, or equivalent combination of education and experience.

Nice To Haves

CompTIA A+
CompTIA Network+
CompTIA Security+
Valid driver’s license in the State of Georgia with a favorable driving history (MVR).

Responsibilities

Installs, configures, upgrades and troubleshoots computer hardware; assists with the troubleshooting of network and telecommunications systems; diagnoses, tracks, resolves and documents resolution
Takes ownership of incident and service requests, performing necessary research and troubleshooting, keeping affected users up to date on progress, and ensuring issues are documented, tracked, and resolved in a timely manner
Manages user accounts to ensure compliance with County computer policies and adhere to best cybersecurity practices, including implementing multifactor authentication, enforcing secure password protocols, and ensuring the use of secure access methods
Advises, trains, and assists users with computer hardware, trains and cross trains employees on system operations
Maintains accurate and complete records of computer hardware and software including asset management, user management, replacement status and device health
Performs and schedules hardware and other equipment replacements, improvements, upgrades and repairs in accordance with the County policies and procedures
Performs analysis, repairs, and troubleshoots audio and visual equipment including coordination with A/V vendors when necessary
Implements and maintains cybersecurity measures to protect systems, networks, and data from unauthorized access, breaches and attacks, including performing regular vulnerability assessments and applying necessary patches and updates
Researches and stays up to date with the latest technology trends, practices, and industry standards, and implement innovative solutions to improve system performance, security, and overall IT infrastructure.
Encourages and promotes a culture of excellent service.