Information Technology Specialist
About The Position
The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce. This is an early-career opportunity for someone who is dependable, detail-oriented, and motivated to build experience in IT operations within a fast-paced healthcare environment. Success in this role is less about deep technical expertise and more about reliability, follow-through, and attention to detail.
Requirements
- Dependable
- Detail-oriented with strong organizational habits
- Motivated to build experience in IT operations within a fast-paced healthcare environment
- Reliable and consistent; follows through and does not let things fall through the cracks
- Comfortable working within structured processes and repeatable workflows
- Able to manage a high volume of requests with accuracy and consistency
- Clear and professional communicator, especially with external teams
- Calm under pressure and able to prioritize effectively
- Self-motivated with a strong sense of ownership
- Interested in building a career in IT operations
Responsibilities
- Process and track access requests across multiple client healthcare systems
- Coordinate with client IT teams to obtain credentials and resolve access issues
- Maintain accurate tracking of access status, expirations, and dependencies
- Escalate delays that impact clinical operations
- Provision and deprovision users in Microsoft 365 / Entra ID
- Manage group memberships and access permissions
- Support identity and access workflows across systems
- Respond to support tickets and provide Level 1 troubleshooting
- Resolve login, access, and device-related issues
- Escalate complex or recurring issues with clear documentation
- Support onboarding and offboarding for remote employees
- Configure, ship, and track laptops and end-user equipment
- Maintain accurate inventory and device lifecycle tracking
- Coordinate retrieval, wiping, and redeployment of returned devices
- Maintain and improve operational documentation and runbooks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
