Information Technology Specialist II

PowerSouth Energy Cooperative•Andalusia, AL

1d•Onsite

About The Position

PowerSouth Energy Cooperative, headquartered in Andalusia, AL, is a generation and transmission (G&T) electric cooperative with 22 distribution members - 18 electric distribution systems and four municipal electric systems - in Alabama and northwest Florida. PowerSouth's member systems provide power to end-use consumers across 51 counties in Alabama and 10 counties in Florida. PowerSouth's most important asset is a workforce of more than 560 men and women at nine PowerSouth locations. Safety is PowerSouth's number one core value, and its employees set the bar for safety excellence and have achieved an impressive safety record. The purpose of this position is to provide uninterrupted, full-capacity performance of PowerSouth's computer systems. This includes low user impact servers, appliances, desktops, laptops, printers, scanners, mobile devices, etc. In addition, this position assists users with the use of technology by performing functions such as help desk, trouble-shooter, and trainer, as well as ensures security of end-user devices by proper setup and configuration. This position keeps complete hardware and software inventories to assist with reports and software compliance.

Requirements

Associate degree in Information Technology (Electronics, Computer Science) or a closely related area. In lieu of an Associate degree, the incumbent must have a minimum of three (3) years of relative experience.
Technical knowledge about computer systems, electronic systems, networks, and software applications.
Ability to educate others, answer questions, and troubleshoot any related problems about technology-based products and services.
Ability to use judgment, discretion, initiative, cooperativeness, and creativity including ability to visualize abstract concepts.
Ability to use various research tools, volt-ohm meter, Network Cable testers, and various power and hand tools (drills, saws, screwdrivers, wrenches, etc.) to repair technology-based problems.

Responsibilities

Configures, maintains, and troubleshoots end-user computer systems, mobile devices, and peripheral equipment.
Installs, maintains, and repairs low user impact servers and appliances; performs systems administration tasks related to user account maintenance, disk management, system performance monitoring, and system backups. These systems are used for inventory of active computers, software compliance, and help desk operations.
Implements security techniques, practices, and methods used to safeguard network and technology device.
Maintains and organizes warehouse storage for new systems and complete inventory of computer parts in order to provide immediate access to replacement systems and parts.
Ability to troubleshoot network equipment and interoffice computer wiring system to provide timely availability of network circuits.
Responsible for ensuring the success of PowerSouth by promoting team work, group goals and objectives, proper communication and cooperation within the department, division, throughout the PowerSouth organization and with member systems.