Information Technology & Solutions (IT&S) Operations Manager

Proconex • Royersford, PA

7d

About The Position

The Information Technology & Solutions (IT&S) Operations Manager is a technology leader responsible for delivering secure, reliable, and scalable systems that enable Proconex to operate, grow, and serve its customers. The role leads the Infrastructure & Security and Employee Technology & Support teams and oversees day-to-day enterprise technology services while driving continuous improvement across infrastructure, cybersecurity, service delivery, and end-user support.

Working with business and technology leaders, the manager balances strategic priorities with operational execution. The role helps ensure technology services meet business needs and evolve to support future growth, while building high-performing teams, improving the employee technology experience, strengthening cybersecurity, and modernizing IT operations through automation, standardization, and data-driven decisions.

Proconex is an employee-owned organization. Through its ESOP, team members share in the company's growth and success. The company describes its culture and work environment as standout and fantastic, and offers competitive benefits including premium medical, a 401(k) match, tuition reimbursement, and other incentives. Candidates must be legally eligible to work in the United States without company sponsorship.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or equivalent experience.
• At least 5 years of progressive experience in IT operations, infrastructure, service delivery, or technical support environments.
• At least 3 years of experience leading IT teams, technical operations, or service delivery functions.
• At least 3 years of experience supporting enterprise infrastructure, cloud technologies, endpoint management, cybersecurity, and IT support services.
• At least 3 years of experience driving operational improvement, process standardization, automation, and service excellence initiatives.
• At least 3 years of experience managing priorities, resources, and competing operational demands in a growing organization.
• At least 3 years of experience communicating and collaborating effectively with technical teams, business stakeholders, vendors, and leadership.
• Must be legally eligible to work in the United States without company sponsorship.

Nice To Haves

• Experience leading multi-functional IT operations teams responsible for infrastructure, support, and cybersecurity functions.
• Experience managing technology vendors, outsourced service providers, and strategic technology partners.
• ITIL Foundation certification.
• Microsoft certifications.
• CompTIA Network+, Security+, or similar technical certifications.
• Azure, CISSP, or other advanced cloud and cybersecurity certifications.
• Experience with IT service management frameworks, KPI development, operational reporting, and process automation initiatives.

Responsibilities

• Lead daily IT operations to ensure technology services are available, performant, secure, and reliable.
• Set operational priorities and allocate resources across infrastructure, cybersecurity, and support functions.
• Manage incidents, escalations, technology changes, maintenance activities, and operational initiatives.
• Own IT service delivery processes, service-level performance, and the end-user technology experience.
• Monitor operational metrics, support trends, and user feedback to drive continuous improvement.
• Develop and maintain operational procedures, standards, and best practices.
• Lead, coach, and develop Infrastructure, Service Delivery, and IT Support team members.
• Conduct performance management, career development, workforce planning, and capacity management activities.
• Foster accountability, collaboration, customer service, innovation, continuous improvement, knowledge sharing, and cross-training.
• Provide operational oversight of network, server, cloud, storage, collaboration, and endpoint environments.
• Partner with technical leads to maintain secure, resilient, and scalable technology platforms.
• Support cybersecurity initiatives, including vulnerability management, patching, identity and access management, security monitoring, and compliance efforts.
• Oversee backup, disaster recovery, business continuity, and technology lifecycle planning.
• Ensure infrastructure and operational practices align with security standards, governance requirements, and risk management objectives.
• Manage technology vendors, service providers, and strategic technology partners.
• Support budget planning, resource forecasting, and technology investment decisions.
• Identify opportunities for cost optimization, process standardization, automation, and service improvement.
• Develop and maintain operational dashboards, KPI reporting, and performance reviews to improve service quality and organizational effectiveness.

Benefits

• Employee ownership through an ESOP, allowing team members to share in company growth and success.
• Premium medical.
• 401(k) match.
• Tuition reimbursement.
• Other unique incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager