Information Technology Representative

Pelican State Credit Union • Baton Rouge, LA

1d • Onsite

About The Position

The IT Representative, under direct supervision, will monitor and respond to network, computing hardware, and software problems reported by end users. They will act as the initial contact for all application systems problems, analyzing, debugging, testing, and documenting problems or recommending solutions. They will be responsible for assisting with the installation of workstations and associated hardware and solving basic problems. Our IT Representative must embody Pelican’s Core Values and provide excellent service in all that they do. Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Requirements

• 1 year of experience in help desk tracking, Information Technology functions, or related functions.
• 2-year college degree in Information Technology or completion of a specialized study at a business school related to Information Technology.
• Additional experience may be considered in lieu of education.
• Must be able to use Microsoft applications such as Word, Excel, Outlook, and Teams without training.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.

Responsibilities

• Acting as a technical liaison between computer systems users, vendors, and IT.
• Assisting in application enhancements to existing computer systems.
• Serving as an information resource for staff users, including determination of the most appropriate date source, providing or arranging application-based report writing, or educating users to retrieve the information themselves.
• Assigning technical aspects of conversions, file expansions, and interfaces.
• Remain knowledgeable of operations and the computer systems within client departments to provide comprehensive support.
• Remains on-call as needed and determined by IT Management.

Benefits

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees