Information Technology_USA - USA_Project Manager
Real Soft•Jacksonville, FL
•Onsite
About The Position
The ServiceNow Project Manager is responsible for planning, executing, and delivering ServiceNow implementation and enhancement projects. This role ensures projects are completed on time, within scope, and aligned with business objectives while managing stakeholders, risks, and resources effectively.
Requirements
- ServiceNow Project Manager Skills: Digital : ServiceNow_IT Service Management
- 8-10 years of experience
- ServiceNow Implementation Expertise (SPM, PPM, ITSM modules)
- End-to-End Project Management (Agile/Hybrid delivery, PMP preferred)
- Stakeholder Management & Communication (business + IT alignment)
Nice To Haves
- Experience in Insurance / Financial Services domain
- Exposure to ServiceNow AI/GenAI (Now Assist, automation initiatives)
- Experience with Demand Management and backlog prioritization
Responsibilities
- Lead end-to-end ServiceNow implementation projects (ITSM, ITOM, HRSD, CSM, etc.)
- Define project scope, objectives, deliverables, and success criteria
- Develop and maintain project plans, schedules, and budgets
- Track project progress and provide status updates to stakeholders
- Manage risks, issues, dependencies, and mitigation plans
- Act as the primary point of contact between business, IT, and vendors
- Engage with senior stakeholders to align project goals with business needs
- Facilitate workshops, requirement gathering sessions, and steering meetings
- Ensure adherence to ServiceNow best practices and delivery methodologies (Agile/Waterfall/Hybrid)
- Coordinate with ServiceNow developers, architects, and platform teams
- Oversee design, configuration, testing, and deployment phases
- Ensure proper documentation and knowledge transfer
- Manage cross-functional teams including developers, testers, and business analysts
- Allocate resources effectively and monitor performance
- Foster collaboration and maintain team productivity
- Ensure compliance with organizational policies and governance standards
- Maintain quality assurance throughout project lifecycle
- Ensure proper change and release management processes are followed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
