Information Technology Project Analyst, Junior

Booz Allen Hamilton•San Diego, CA

14h•Remote

About The Position

We are looking for an IT Project Analyst who can analyze and respond to user inquiries and assist with improving project efficiency and effectiveness. You will perform a variety of professional technology support tasks to cover in a functional Navy mailbox for account access requests, application support, troubleshooting account issues, referring users to command representative, escalating priority issues, and consolidating daily requests. You will work directly with clients to help ensure tasks are managed effectively. You will empower our clients through communication, ensuring the program achieves its goals and meets our quality standards. You will engage with clients to collect, understand, and define their IT requirements, and analyze and translate those requirements into project plans and milestones. You will contribute to translating larger program goals and concepts into well-designed project plans to assist the client in developing innovative solutions to complex problems. You know that project managers touch every part of an organization and wear multiple hats, from caring for the client and their meaningful project goals to participating in organizational development and being a key contributor to team success.

Requirements

1+ years of experience supporting the DoD in a professional environment
Experience using Microsoft Power Platform tools
Experience using Microsoft Office Suite tools, including Teams for collaboration
Ability to learn new technologies and concepts quickly
Ability to work cooperatively as a team member
Ability to organize and manage information from different sources
Ability to pay strict attention to detail
Ability to perform shift work
Secret clearance
Bachelor's degree

Nice To Haves

Experience with IT Help Desk
Experience supporting the Navy
Experience with the Information Technology Infrastructure Library (ITIL) service lifecycle or IT Service Management (ITSM)
Possession of excellent verbal and written communication skills
Possession of excellent problem-solving and analytical skills

Responsibilities

Analyze and respond to user inquiries.
Assist with improving project efficiency and effectiveness.
Perform a variety of professional technology support tasks for account access requests, application support, troubleshooting account issues, referring users to command representative, escalating priority issues, and consolidating daily requests.
Work directly with clients to help ensure tasks are managed effectively.
Engage with clients to collect, understand, and define their IT requirements.
Analyze and translate IT requirements into project plans and milestones.
Contribute to translating larger program goals and concepts into well-designed project plans.