2026

St Johns County Sheriff's Office•Saint Augustine, FL

7d•Onsite

About The Position

This is a contracted position within the St. John's County Sheriff's Office and will not be considered an employee nor entitled to any benefits. The Information Technology Operations Technician is responsible for assisting the Information Technology Unit with inquiries and requests for services related to personal computer and peripherals. This position must have sound working knowledge of Agency applications and the ability to troubleshoot problems associated with hardware and software issues. This position should also be able to adapt to new technologies and have a desire to learn and further their knowledge in the field.

Requirements

High School Diploma or Equivalency
Network Certification or College Education
Valid Florida Driver’s License
Advanced knowledge of general office equipment
Advanced computer literacy
Sound working knowledge of Agency applications
Ability to troubleshoot problems associated with hardware and software issues
Ability to adapt to new technologies
Desire to learn and further knowledge in the field

Responsibilities

Coordinates and conducts research and preparation of reports, including but not limited to public records, data collection and other analyses
Assist management in making decisions on issues where no guidelines or policy exists
Inform staff and personnel of actions taken, decisions made and potential problems
Monitor compliance of laws, regulations, agency policies and procedures
Describe, analyze, interpret facts and events accurately
Maintain knowledge and abide by agency policy and regulations
Conceptualize and implements programs, projects and initiatives as assigned
Compose, generate, and route correspondence and reports
Complete, update, and submit required accreditation reports
Primary liaison for specialized area
Mentors and guides other Specialists in area
Assists employees in researching information as requested
Continued training/updates/review of applicable laws and best practices
Maintain SOP’s
Identify future Unit goals and objectives and implements solutions
Research and analyze issues- recommends solutions
Other duties as assigned
Report directly to supervisor
Adhere to laws/agency policy/rules/ regulations/SOP/ procedures
Maintain confidentiality/security of files and information obtained in the course of employment
Process/compile/disseminate record/public record information as directed by approving authority in accordance with lawful requirements
Provide assistance to employees and other public and private entities in an effort to meet their needs and build positive community relationships/resolve complaints/address conflicts
Maintain continuity and operational efficiency by accurate and timely dissemination of information to Staff and co-workers
Adhere to leave, overtime, and attendance policies/procedures (i.e., arrive promptly, regular attendance at work, notification to supervisor regarding absence from work due to illness or untimely incidents, etc.)