Information Technology Operations Manager

Flatrock Manor•Flint, MI

About The Position

This is more than an IT role—it’s a leadership position where your decisions directly influence performance, security, and growth. We’re looking for an IT Operations Manager who can take ownership of our technology ecosystem, strengthen our infrastructure, and guide our organization into the future.

Requirements

Bachelor’s degree in IT or related field (or equivalent hands-on experience)
5+ years of experience in IT operations or systems administration
2+ years in a leadership or senior-level role
Python Coding and Power BI experience, required
Strong expertise in Microsoft 365 administration and security
Proven experience managing vendors and leading IT projects
Solid understanding of modern cybersecurity best practices
Excellent problem-solving and decision-making skills
Ability to communicate clearly with both technical and non-technical audiences

Responsibilities

Lead and evolve the organization’s IT operations and roadmap
Oversee and optimize our Microsoft 365 environment (Outlook, Teams, SharePoint, Entra ID)
Manage and mentor IT staff, building a strong, scalable team
Develop and enforce IT policies, procedures, and security standards
Champion cybersecurity best practices (MFA, endpoint protection, monitoring)
Manage vendor relationships (internet, telecom, software providers)
Oversee onboarding/offboarding and access management processes
Monitor system performance, ensuring uptime, reliability, and efficiency
Own the IT budget, forecasting, and cost optimization efforts
Lead technology projects and continuous system improvements
Ensure compliance with regulatory and organizational requirements
Maintain clear documentation of systems and processes
Act as escalation point for complex technical issues
Communicate IT initiatives and performance to executive leadership
Foster a positive, service-first IT culture across the organization