Information Technology Manager

Fiserv • Omaha, NE

1d • Remote

About The Position

We’re hiring a full-time, hands-on front-line IT manager to lead a team of development and support engineers (up to 10) responsible for the stability, enhancement, and operational support of legacy archive platforms at Fiserv. This role operates in a fast-paced environment with a strong focus on external client needs. You will lead day-to-day execution across development delivery and 24x7 operational support while coaching team members and driving continuous improvement.

Requirements

• Demonstrated people leadership experience or clear readiness to lead (coaching, prioritization, accountability, and stakeholder communication).
• Strong problem-solving skills with the ability to go deep technically, ask effective questions, and guide troubleshooting.
• Experience leading or supporting software development and production support in a mixed delivery/support environment.
• Working knowledge of several of the following: Linux, IBM platforms, Windows, .NET, DB2, JCL, COBOL.
• Experience working with distributed teams (including offshore/India-based resources) and collaborating across time zones.
• Ability to participate in an on-call rotation and support a 24x7 environment.

Nice To Haves

• Experience supporting legacy archive or records platforms (e.g., IBM OnDemand) and mainframe-adjacent systems.
• Familiarity with Scrum and Kanban in a production support and enhancement model.
• Experience leading change management and basic project execution (scope, plan, risks/issues, delivery tracking).

Responsibilities

• Lead a team of engineers delivering work across development and operational support/maintenance.
• Drive platform/application stability and service health, including incident reduction and root-cause follow-through.
• Manage 24x7 on-call coverage and operational readiness (triage, escalation, restoration, and follow-up actions).
• Plan and deliver project work and platform enhancements; coordinate priorities, commitments, and timelines with partners and external client stakeholders.
• Apply Agile practices (Scrum/Kanban) to manage work intake, delivery, and continuous improvement.
• Coach, mentor, and develop team members; provide clear direction, feedback, and performance support.
• Lead change management activities to reduce risk and improve reliability during deployments and platform changes.
• Communicate clearly and proactively—written and verbal—especially during incidents, escalations, and status reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees