Mgr Information Technology

Caesars Entertainment•Biloxi, MS

2d•Onsite

About The Position

The Property IT Manager oversees all information technology systems supporting Front‑of‑House hospitality and casino operations, as well as Back‑of‑House office environments. This role ensures secure, reliable performance across networks, hardware, software, and property‑specific platforms, including PMS, POS, and gaming systems. The position strengthens operational efficiency and guest experience by maintaining high‑availability systems, managing vendor relationships, and aligning technology initiatives with organizational standards and business objectives.

Requirements

3–7 years of overall business experience, including 3+ years in Information Technology with hands‑on involvement in the management and design of business systems.
Strong analytical and problem‑solving skills with the ability to assess complex issues and drive practical solutions.
Proven consulting skills with the ability to advise, influence, and make recommendations based on expertise, even without direct reporting authority.
Effective communicator with the ability to present clearly and confidently to both small and large audiences.
Demonstrated ability to influence others and drive positive outcomes in both collaborative and challenging situations.
Strong vendor management and negotiation skills, securing favorable terms and outcomes for Caesars.
Fosters a collaborative, team‑oriented environment that promotes cooperation and shared accountability.
Adapts quickly and effectively to changing business needs and priorities.
Must be able to quickly assimilate data and communicate corporate information to key external and internal (employee) audiences.
Must be able to acquire and maintain a Gaming License.
Must have the ability to deal effectively with executive clients (internal and external).
Must be able to maneuver throughout all areas of the casino.
Must be able to lift up to 25 pounds and carry up to 10 pounds.
Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
Must be able to work at a fast pace and in stressful situations.
Must be able to read, write, speak, and understand English.
Must be able to participates in an on‑call rotation to support outages and after‑hours incidents.
Must be able to accommodate in supporting a 24x7x365 environment.

Responsibilities

Actively leads and participates in the deployment of resources, standards, and processes to ensure successful delivery of projects, products, and initiatives.
Develops and manages budgets while tracking expenses to meet financial targets.
Oversees ticket performance metrics and project execution, ensuring service levels and delivery commitments are met.
Establishes, documents, and enforces practical standards within the area of responsibility, ensuring they are applied consistently through direct involvement and oversight.
Works closely with Property IT Senior Leadership and business partners to translate business needs into actionable IT solutions, providing hands‑on consultation and problem solving.
Demonstrates strong working knowledge of Caesars’ business processes, system platforms, and infrastructure architecture, applying this knowledge directly to solution design and operational support.
Directly supports and coordinates Requests for Proposal (RFPs), vendor evaluations, contract negotiations, regulatory requirements, and legal considerations, ensuring solutions meet both business and compliance needs.
Partners hands‑on with delivery teams to meet business goals and represent operations to stakeholders.
Leads by example in staff management, including recruiting, onboarding, mentoring, and retaining talent; addresses performance issues directly and manages employee separations when required.
Conducts performance reviews and ongoing coaching, regularly assessing individual strengths and development needs; ensures training and skill development are aligned with current and future operational demands.
Stays current with emerging technologies and industry trends, personally evaluating opportunities to improve performance, streamline operations, reduce costs, and enhance service levels.
Partners with Property Managers through regular meetings, proactively identifying risks and driving issue resolution.
Responsible for addressing Department IT audit findings, ensuring adherence to best practices, and holding team members accountable for SOP compliance.