Information Technology Manager (Air Force Flying Operations) - Barksdale AFB, LA

Delmar Aerospace Corporation•Bossier City, LA

2d•Onsite

About The Position

The Information Technology Manager oversees the Wing and Operations Group Electronic Flying Bag (EFB) IT program supporting B-52H aircrew. The program includes mobile devices, stand-alone computers, mobile device management software, and electronic flight publications. The role combines hands-on device administration with implementation of changing higher-headquarters security requirements; current EFBs and publications are essential to safe flight operations. The position serves as the primary Wing EFB Program Manager and liaison to the AFGSC EFB Program Manager. It administers EFB devices and related systems, ensures computers and electronic publications are current, manages connectivity and equipment accountability, and supports program reporting and training. The position is onsite at Barksdale AFB, Louisiana, and is full-time. Work is performed at the SECRET level. The position is awaiting contract award and includes a base period plus four one-year option periods.

Requirements

U.S. citizenship is required.
Active SECRET security clearance, or a previously held SECRET clearance that expired and was not revoked.
Eligibility for access to Restricted Data.
Working knowledge of iOS and macOS.
At least two years of Microsoft suite experience, including the ability to manage SharePoint and Microsoft Teams applications.
Work is performed at the SECRET level.

Nice To Haves

Two years of IT or device management experience is desired.
Device management experience on an MDM platform other than BlackBerry UEM may be considered through a case-by-case qualification waiver.
Publications or Stan Eval experience from another service or mission area may be considered through a case-by-case qualification waiver.

Responsibilities

Manage the Wing and Operations Group EFB program in accordance with AFGSCI 11-270 and Baseline Configuration announcements.
Serve as primary Wing EFB Program Manager and liaison to the AFGSC EFB Program Manager (AFGSC/A3TV); maintain Wing and squadron EFB Manager appointment letters and submit them to the AFGSC/A3T EFB Workflow organizational mailbox.
Perform maintenance, upgrades, patching, and restoration that cannot be handled at squadron level, using administrative access to the MDM console, ForeFlight, and Exclusive Use Stand-Alone (EUSA) computers.
Administer EFB devices in BlackBerry Unified Endpoint Management (BBUEM) or the designated future MDM: configure, issue, track, reset, and update devices; manage user accounts; track lost or stolen devices; and verify unit compliance through audits.
Coordinate with the Stan/Eval Technical Order Distribution Officer, squadron EFB Managers, and Stan/Eval representatives to keep EUSA computers current with Technical Orders, Currency of Directives, Flight Crew Information Files, Special Interest Items, and Flight Information Publications.
Publish standardized flight publications to Group SharePoint sites and shared drives, and notify aircrew of publication and procedure changes.
Manage the ForeFlight administration account, user accounts, and instruction for squadron EFB Managers on configuration for worldwide FLIP use.
Manage commercial internet service supporting EFB connectivity, act as the primary ISP contact, schedule repair and service work, and escort ISP technicians through base facilities as needed.
Serve as equipment custodian for Operations Group EFB equipment; maintain inventory and accountability; distribute and enroll hardware-refresh devices in the AFGSC Device Enrollment Program and MDM before operational use; and decommission obsolete equipment through the Information Technology Equipment Custodian and DRMO.
Work with the Resource Advisor to establish sustainment costs and maintain inventory of EUSA computers and related equipment; report sustainment costs in the annual group budget process.
Monitor iOS releases and technology news to anticipate obsolescence, and elevate EFB requirements and concerns to leadership and AFGSC/A3T.
Use the Microsoft Teams EFB Program Manager site and SharePoint to track announcements, manage user profiles, and assign training to new EFB Managers.
Produce the annual EFB Audit Report and EFB Sustainment Report, and support Stan Eval administrative duties as required.