Information Technology Manager I

State of Utah • Salt Lake City, UT

1d • Hybrid

About The Position

The Division of Technology Services (DTS) is recruiting for an IT Manager I for the Department of Alcoholic Beverage Services IT team. As a member of the unit's management team, you will serve as a key leader for software application development, portfolio management, and IT project delivery for the Department of Alcoholic Beverage Services, which is responsible for regulating and managing alcohol within the State of Utah. This position fills the role of Release Train Engineer (RTE) for the DABS application development portfolio and directly manages 4–6 DevOps and QA staff. The IT Manager I partners with the IT Director, two development teams, and agency Business Analysts to ensure that operational issues are appropriately prioritized, new development is thoroughly scoped and tracked, and PI commitments are met.

Requirements

• The ability to plan, manage, execute, and monitor moderately complex IT projects and programs with state-wide impact, as well as write project plans, recommendations, and findings
• The ability to own and continuously improve the Software Development Life Cycle (SDLC) workflow, ensure that ticket status accurately reflects real-world progress, and scope features and projects in collaboration with developers and business analysts
• The ability to analyze workflow, establish priorities, develop standards, set deadlines, and define or enforce intake processes for operational requests
• The ability to anticipate the impact that new or modified software will have on existing standards and systems
• The ability to stay abreast of advances in technology

Nice To Haves

• demonstrated ability to scope ambiguous requests into actionable features with estimates, acceptance criteria, and clear ownership; experience holding teams accountable to commitments in an Agile environment
• hands-on RTE or Scrum Master experience including PI planning, capacity planning, and velocity tracking
• .NET, Azure DevOps, Azure cloud services, and/or Microsoft Dynamics 365; prior development experience preferred but not required
• comfort using AI-assisted tools (such as GitHub Copilot, Claude, or similar) to accelerate portfolio analysis, documentation, and workflow automation; this capability is actively used on the team
• track record of refactoring development workflows: improving ticket hygiene, implementing deployment notifications, moving teams toward CI/CD practices
• ability to synthesize technical findings from developers into management-level risk and timeline language for non-technical leadership
• experience coordinating deliverables with external implementation vendors in an enterprise ERP or custom development context

Responsibilities

• Own the full application portfolio spanning approximately 14 in-house developed applications, Microsoft Dynamics 365 Finance & Operations, and D365 Commerce (eCommerce), plus integrations with third-party systems
• Scope features and projects in collaboration with developers and business analysts — this includes writing or facilitating the writing of Jira features and user stories, adding story point estimates, and ensuring acceptance criteria are defined before work begins
• Drive PI planning preparation: gather capacity, facilitate feature prioritization with product owners, and negotiate scope with agency stakeholders
• Hold developers and DevOps staff accountable to sprint and PI commitments — track progress in Jira, follow up on stale items, and escalate risks before they become delays
• Maintain portfolio visibility through documentation artifacts, risk registers, and quarterly executive reporting to DABS leadership
• Identify and surface technical debt, security risks, and architectural concerns in terms that non-technical leadership can evaluate and prioritize
• Own and continuously improve the SDLC workflow: Jira status conventions, pull request and code review processes, production deployment notifications, and the transition toward CI/CD practices
• Ensure that work initiated in Jira flows correctly through Azure DevOps pipelines and that ticket status accurately reflects real-world progress
• Define and enforce intake processes so that operational requests are triaged, documented, and prioritized before being worked
• Coordinate DTS activities with contracted vendors including BHS (Accenture) for D365 F&O upgrades and X++ customizations, Lumovy for D365 Commerce eCommerce implementation, and other third-party support teams
• Manage vendor deliverable review cycles, track FDD (Functional Design Document) status, and escalate vendor risks to the IT Director
• Coordinate Archer security assessments for vendor-managed systems
• Directly supervise 4–6 DevOps, QA, and intake staff: assign work, monitor performance, conduct reviews, and initiate corrective action as needed
• Partner with the IT Director on hiring, onboarding, and professional development
• Facilitate standup, retrospective, and PI planning ceremonies in the RTE role
• Develop working knowledge of DABS business processes and how they map to applications — including warehousing, finance, purchasing, point-of-sale, and eCommerce
• Distinguish between application bugs, business process failures, and user error when triaging operational issues
• Coordinate with the Agency Information Security Manager (AISM) on security incidents, risk acceptance reviews, and policy compliance
• Manage one or more agency wide program(s). Determine program goals and objectives and/or chair committees established to support the program
• Plans and manages projects and/or programs. Writes (or discusses) project/program plan(s), recommendation(s) and/or finding(s)
• Act as a resource for management and staff; provide technical support within area of responsibility
• Meet with vendors on new and existing products, evaluate usefulness and cost of products and make recommendations
• Supervises subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements
• Stay abreast of advances in technology
• Analyze workflow, establish priorities, develop standards and set deadlines
• Anticipate the impact that new or modified software will have on existing standards and systems

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed