Information Technology (IT) Technician
About The Position
The Information Technology (IT) Technician provides advanced technical support to end users and helps maintain the performance, reliability, and security of the organization’s technology environment. This hands-on role troubleshoots hardware, software, network, and security-related issues; supports virtualization and Microsoft-based systems; and serves as the next level of escalation for Help Desk operations. The technician also contributes to IT projects, creates and maintains technical documentation, and supports continuous improvement across the technology infrastructure. The ideal candidate is a team-oriented problem solver who communicates effectively, takes initiative, embraces challenges, and is committed to excellent service for internal and external customers. Flexible scheduling, including weekends and holidays as needed, is required. Candidates must obtain and maintain a gaming license through the Pueblo of Laguna Gaming Control Board, maintain a valid New Mexico driver’s license, and pass a pre-employment drug and alcohol screening.
Requirements
- At least three years of IT support experience.
- Strong troubleshooting skills.
- Effective communication skills.
- Willingness to work flexible schedules, including weekends and holidays as needed.
- Obtain and maintain a gaming license through the Pueblo of Laguna Gaming Control Board.
- Maintain a valid New Mexico driver’s license.
- Successfully pass a pre-employment drug and alcohol screening.
Nice To Haves
- Experience with Microsoft environments.
- Experience with VMware or Citrix virtualization.
- Experience with Cisco networking.
- Experience with Linux systems.
- Experience with audio/video technology.
- Experience with point-of-sale systems.
- Passion for learning emerging technologies.
- Team-oriented problem-solving, initiative, and commitment to outstanding customer service.
Responsibilities
- Provide advanced technical support to end users.
- Troubleshoot hardware, software, network, and security-related issues.
- Support virtualization and Microsoft-based systems.
- Serve as the next level of escalation for Help Desk operations.
- Contribute to key IT projects.
- Create and maintain technical documentation.
- Help drive continuous improvement across the technology infrastructure.
- Deliver service to internal and external customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
