Information Technology (IT) Manager
About The Position
Health Management Systems of America (HMSA) is seeking an experienced Information Technology Manager to oversee its technology infrastructure and support staff. The position is supported by an external IT provider for escalated concerns and a telecom support team for phone issues. It requires working in-house two days per week and may occasionally require after-hours support or unscheduled on-premises services. The IT Manager will lead technology initiatives, strengthen system security, maintain organizational systems, and help support HMSA's continued growth. HMSA is an award-winning organization with 41 years in business, headquartered in Detroit, Michigan. Its professional staff provides behavioral health and supportive services throughout Michigan.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- At least five years of progressive IT experience, including systems and network administration.
- Strong knowledge of Microsoft 365, Windows environments, network security, and IT infrastructure.
- Demonstrated ability to troubleshoot complex technical issues and manage competing priorities.
- Excellent communication, organizational, and problem-solving skills.
- Experience with Microsoft Hyper-V virtualization, including managing, maintaining, and troubleshooting virtual servers.
- Working knowledge of Microsoft SQL Server, including database management, maintenance, backups, and performance monitoring.
Nice To Haves
- Experience in healthcare or behavioral health technology environments.
- Familiarity with HIPAA security requirements.
Responsibilities
- Manage and maintain IT infrastructure, networks, hardware, software, and telecommunications systems.
- Provide technical support and troubleshooting across multiple locations.
- Administer Microsoft 365, Teams, SharePoint, and other organizational systems.
- Oversee cybersecurity measures, data protection, system backups, and disaster recovery.
- Support HIPAA compliance and information security requirements.
- Coordinate technology projects, system upgrades, equipment procurement, and vendor relationships.
- Manage, maintain, and troubleshoot Microsoft Hyper-V virtual servers.
- Support Microsoft SQL Server database management, maintenance, backups, and performance monitoring.
- Provide technical guidance and training to employees.
- Participate in after-hours or on-call support for critical technology issues as needed.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Paid vacation, sick time, and holidays.
- Employer-provided group life insurance.
- Short-term disability insurance.
- Flexible Spending Account (FSA).
- Opportunities for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
