Information Technology (IT) Manager

Health Management Systems of America•Detroit, MI

2d•Hybrid

About The Position

Health Management Systems of America (HMSA) is seeking an experienced Information Technology Manager to oversee its technology infrastructure and support staff. The role is supported by an external IT provider for escalated concerns and a telecom support team for phone issues. It requires working in-house two days per week and may occasionally require after-hours support or unscheduled on-premises services. The successful candidate will lead technology initiatives, strengthen system security, and support the organization’s continued growth. HMSA is an award-winning organization with 41 years in business, headquartered in Detroit’s Central Business District. Its professional staff provides behavioral health and supportive services to individuals and communities throughout Michigan, within a collaborative work environment focused on operational excellence.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
At least five years of progressive IT experience, including systems and network administration.
Strong knowledge of Microsoft 365, Windows environments, network security, and IT infrastructure.
Demonstrated ability to troubleshoot complex technical issues and manage competing priorities.
Excellent communication, organizational, and problem-solving skills.

Nice To Haves

Experience in healthcare or behavioral health technology environments.
Familiarity with HIPAA security requirements.

Responsibilities

Manage and maintain IT infrastructure, networks, hardware, software, and telecommunications systems.
Provide technical support and troubleshooting across multiple locations.
Administer Microsoft 365, Teams, SharePoint, and other organizational systems.
Oversee cybersecurity measures, data protection, system backups, and disaster recovery.
Support HIPAA compliance and information security requirements.
Coordinate technology projects, system upgrades, equipment procurement, and vendor relationships.
Manage, maintain, and troubleshoot virtual servers using Microsoft Hyper-V.
Manage and maintain Microsoft SQL Server databases, including backups and performance monitoring.
Provide technical guidance and training to employees.
Participate in after-hours or on-call support for critical technology issues as needed.