Information Technology (IT) Support Coordinator - NETX Region

The US Oncology Network•Frisco, TX

11h•Onsite

About The Position

The US Oncology Network is looking for an Information Technology (IT) Support Coordinator to join their team. This position will support the Northeast, Texas Region sites, including the Plano Market, Allen, Frisco, McKinney and Denison, Texas. This also includes all Cancer Centers, Surgical and Urology Suites. Regular travel to these sites is required. The position schedule is Monday - Friday, 8:30 am - 5:00 pm, with occasional Saturdays. The Information Technology team offers an outstanding family-first team culture with extremely low turnover and long-tenured team members. There are opportunities for career development, excellent benefits, and perks, as well as self-directed daily work. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America, supported by McKesson Corporation.

Requirements

Associates Degree in Information Technology, related field, or equivalent work experience required.
At least two (2) year of experience working in a desktop support role is strongly preferred.
Prior computer networking experience preferred.
A+ certification and MCP in Microsoft Office strongly preferred.
Must have strong communication and customer service skills.

Responsibilities

Assists in answering calls from end users.
Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
Troubleshoots basic end user questions and problems.
Provides basic user support as needed.
Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems.
Assists Business Office in running reports and updating fee schedules and insurance profiles.