INTERN - INFORMATION TECHNOLOGY (IT)

City Of Douglasville•Douglasville, GA

2h•Onsite

About The Position

Under the supervision of the Department Director and/or Manager, this hands-on position will be responsible for assisting across multiple City departments. This is a seasonal position (up to 40 hours per week). The primary goal of this Information Technology internship is to assist with various IT Helpdesk tasks, City Hall Equipment, and employee re-locations.

Requirements

Attention to detail.
The ability to multi-task.
Excellent oral and written communications skills.
Proficiency in the Microsoft Office Suite, including Microsoft Teams.
Knowledge of the operation of general office equipment including calculator, computer keyboard, computer word processing or other programs, telephone, telephone console, or copy machine as required.
Computer Hardware and Software experience.
Technical and analytical aptitude.
Knowledge of basic mathematical and accounting procedures.
Skill in operating a computer.
Skill in communicating both orally and in written form.
Skill in researching complex issues and developing recommended actions.
Ability to develop, implement and evaluate new and revised procedures, methods and standards.
Ability to maintain confidentiality and exercise considerable skill in information handling, privacy of records and judgment.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

An Undergraduate or Graduate Level student currently enrolled in a college or university with a major related to the role.

Responsibilities

Provide IT phone support for internal customers.
Image Laptops, Desktops, and Tablets.
Organize IT equipment in our storage area.
Facilitate the shipping and receiving of IT equipment.
Learn to respond to requests for technical assistance via phone, ticket or email.
Installation and support of computers, laptops, tablets, and smart devices.
Installation and support of desk phones and cellular phones.
Installation and support of MS Office and other applications.
Installation and support of printers, scanners, fax and other business equipment.
Maintaining hardware and software inventory.
Professional documentation of all issues in Help Desk System.
Work with team members to efficiently solve problems.
Make recommendations to leadership for streamlining systems and processes.
Research and implement solutions for enhanced efficiency.
Provide general administration assistance and support.
Participation in various meetings.
Supporting event coordination.
Performs other related duties as assigned.