Information Technology (IT) Specialist

DEFTEC Corporation • New London, CT

1d

About The Position

DEFTEC is seeking an Information Technology (IT) Specialist to keep museum technology reliable, secure, and visitor-ready across internal operations and public-facing spaces. The specialist monitors and maintains internal and public networks; performs approved backup, restoration, and data-protection tasks within the assigned scope; and processes and tracks authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures. The contractor must not grant access outside delegated authority.

The role provides technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems. The specialist works with the Exhibits Tech and AV Media Specialist to maintain digital displays, sensors, and interactive components, and manages the visitor Wi-Fi portal while ensuring it remains physically isolated from secure internal databases.

The role calls for three to six years of systems-administration or technical-support experience, proficiency in Windows and macOS, and knowledge of networking, cybersecurity, cloud and SaaS platforms, and hardware troubleshooting. A bachelor's degree in computer science, IT, or a related field is preferred; professional experience and certifications may be considered as a substitute. The selected candidate must obtain and clear a Tier 1/NACI background clearance at hire.

Requirements

• Three to six years of systems-administration or technical-support experience.
• A bachelor's degree in computer science, Information Technology, or a related field is preferred; professional experience and certifications may be considered as a substitute.
• Obtain and successfully clear a Tier 1/NACI background clearance at hire.
• Industry-standard certification such as CompTIA A+, Network+, or Security+.
• Proficiency managing Windows and macOS environments.
• Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks capable of handling hundreds of concurrent museum guests.
• Knowledge of cybersecurity threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
• Experience managing cloud storage and SaaS platforms used for museum operations.
• Ability to troubleshoot and repair a range of hardware, from workstations and gallery projectors to theater equipment.

Nice To Haves

• Experience in a museum, library, gallery, public attraction, or other high-uptime environment.
• Cloud certifications such as AWS or Azure, or Google Workspace Administration credentials.
• Familiarity with specialized digital asset management, archiving, and collection databases.
• Ability to bridge IT and gallery technology, such as syncing multiscreen video walls or interactive touch tables.
• Established methodology for data restoration following system failures or cyber incidents.
• Ability to explain technical concepts clearly to non-technical personnel and volunteers without overwhelming technical jargon.

Responsibilities

• Monitor and maintain internal and public networks to ensure reliable connectivity.
• Perform approved backup, restoration, and data-protection tasks for systems within the contractor's assigned scope.
• Process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures; do not grant access outside delegated authority.
• Provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems within the assigned scope.
• Work with the Exhibits Tech and AV Media Specialist to keep digital displays, sensors, and interactive components functional.
• Support event technology, including live-streaming configurations, lighting-control setups, and AV presentations.
• Manage the visitor Wi-Fi portal to provide a smooth guest experience while maintaining physical isolation from secure internal databases.
• Troubleshoot and repair hardware, including workstations, gallery projectors, and theater equipment.

Benefits

• Medical, dental, and vision coverage.
• Holiday pay and paid time off.
• 401(k) with a company match.
• Life insurance.
• Short- and long-term disability coverage.
• Educational reimbursement.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level