Information Technology (IT) Manager (Police)

City of Mesa•Mesa, AZ

4d•Onsite

About The Position

This IT Manager recruitment is for the Mesa Police Department. This classification has been designated as a non-classified, non-merit system, at-will position. An Information Technology (IT) Manager is responsible for developing the service strategy for one or more services, guiding the City’s investment in that service, and developing the workforce needed. An IT Manager understands IT service cost drivers and connects cost of service to consumption drivers, and manages the service-level agreements (SLAs) for specific services. The IT Manager guides continuous improvement efforts for the service, and meets with solution and system architects to discuss impact of new technologies and the architecture roadmap. The IT Manager interacts with vendor managers to identify and evaluate emerging technology and their impact upon services. The IT Manager in Business Solutions is the engagement manager for resource planning and management conversations with business partners. This includes reviewing business requests for service enhancements, cost evaluations, standards reviews, and prioritization with customers and team. The IT infrastructure manager supports the City’s service delivery by providing reliable IT infrastructure support to ensure sustainability and efficiency. IT Managers manage resource availability in order to continuously support City departments and evaluates overall IT infrastructure capacity in order to ensure optimum system performance. Methods include: facilitating meetings and governance boards; acting as an advisor and reviewing or consulting on proposed work plans and project progress; implementing, evaluating, and modifying procedures, including the administration and ongoing development of varying customer-related services; completing continuous long-term and short-term strategic information technology planning for Citywide information technology services; and identifying Department of Innovation and Technology (DoIT) and customer resources necessary to accomplish goals and objectives. Additional duties include: marketing DoIT services to City customers and managing customer expectations, as well as monitoring, reporting, and addressing issues related to customer satisfaction; formulating budgets, procedures, and long-range plans in relation to City customer’s business requirements; supervising and directing professional staff in accomplishing DoIT and customer objectives. Duties include coordinating the completion of multiple projects and service deliverables, ensuring that customer project and services objectives are balanced against available resources; ensuring all work is done in alignment with City and IT long-term strategies; and performing related duties as required. Excellent communication skills are essential in dealing with both internal and external parties. Incumbents must possess sufficient communication skills and business and technical knowledge in order to communicate meanings and impact using both business and technical terminology. Incumbents work independently and with initiative in performing day-to-day responsibilities to meet the continuous demands associated with the completion of simultaneous projects and requests for a variety of resources. Work is evaluated through reports, conferences, meetings, and results achieved. Employees in this class are required to be available on a 24-hour basis to cover emergency situations. This class is FLSA exempt-administrative. The ideal candidate is an experienced IT leader with strong expertise in networking, infrastructure, security, and strategic technology planning. They are a collaborative and effective leader who can mentor technical staff, manage complex projects, mitigate risk, and make sound independent decisions. The candidate should have experience overseeing critical technology services, managing vendors, and developing long-term infrastructure lifecycle strategies. They must be able to balance strategic priorities with daily operational demands while clearly communicating complex technical information to both technical and non-technical audiences. Above all, they are forward-thinking and committed to delivering secure, reliable technology services that support the Police Department’s public-safety mission.

Requirements

Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Management, Public Administration, Project Management, or related field.
Extensive (5+ years) experience in IT management or project leadership.
Considerable (3 - 5 years) experience in managing, supervising, or leading the coordination and management of large-scale systems or services.
Must possess a valid Class D Arizona Driver’s License by hire or promotion date.
Strong expertise in networking, infrastructure, security, and strategic technology planning.
Ability to balance strategic priorities with daily operational demands.
Ability to clearly communicate complex technical information to both technical and non-technical audiences.
Forward-thinking.
Commitment to delivering secure, reliable technology services that support the Police Department’s public-safety mission.

Nice To Haves

Good (1 - 3 years) experience in the area of assignment.
Experience with presentations.
Experience with project management.
Experience with team facilitation.
Experience with budgeting.
Experience with marketing.
Experience with advertising.
Experience with training.
Experience with asset management.
Experience with purchasing.
Experience or training in customer service techniques.

Responsibilities

Developing the service strategy for one or more services.
Guiding the City’s investment in that service.
Developing the workforce needed.
Understanding IT service cost drivers and connecting cost of service to consumption drivers.
Managing the service-level agreements (SLAs) for specific services.
Guiding continuous improvement efforts for the service.
Meeting with solution and system architects to discuss impact of new technologies and the architecture roadmap.
Interacting with vendor managers to identify and evaluate emerging technology and their impact upon services.
Acting as the engagement manager for resource planning and management conversations with business partners.
Reviewing business requests for service enhancements, cost evaluations, standards reviews, and prioritization with customers and team.
Providing reliable IT infrastructure support to ensure sustainability and efficiency.
Managing resource availability to continuously support City departments.
Evaluating overall IT infrastructure capacity to ensure optimum system performance.
Facilitating meetings and governance boards.
Acting as an advisor and reviewing or consulting on proposed work plans and project progress.
Implementing, evaluating, and modifying procedures, including the administration and ongoing development of varying customer-related services.
Completing continuous long-term and short-term strategic information technology planning for Citywide information technology services.
Identifying Department of Innovation and Technology (DoIT) and customer resources necessary to accomplish goals and objectives.
Marketing DoIT services to City customers and managing customer expectations.
Monitoring, reporting, and addressing issues related to customer satisfaction.
Formulating budgets, procedures, and long-range plans in relation to City customer’s business requirements.
Supervising and directing professional staff in accomplishing DoIT and customer objectives.
Coordinating the completion of multiple projects and service deliverables, ensuring that customer project and services objectives are balanced against available resources.
Ensuring all work is done in alignment with City and IT long-term strategies.
Performing related duties as required.
Mentoring technical staff.
Managing complex projects.
Mitigating risk.
Making sound independent decisions.
Overseeing critical technology services.
Managing vendors.
Developing long-term infrastructure lifecycle strategies.
Balancing strategic priorities with daily operational demands.
Clearly communicating complex technical information to both technical and non-technical audiences.
Delivering secure, reliable technology services that support the Police Department’s public-safety mission.