Information Technology (IT) Manager

City of New York•New York, NY

24d•$95,000 - $125,000•Onsite

About The Position

The Manhattan Borough President's Office is seeking an Information Technology (IT) Manager to join their collaborative, energetic, and innovative team. This is a hands-on, one-person shop role responsible for managing the computers, printers, and telephone system across two office locations. The IT Manager will provide help desk support, monitor network performance, ensure network security in coordination with city agencies, troubleshoot hardware and software issues, and manage IT inventory. This role also involves supporting both Windows and Mac environments, including VoIP systems and live-streaming capabilities.

Requirements

Demonstrated successful skills in working in a LAN/WAN environment.
Familiarity with the Microsoft Office Suite and Microsoft 365.
Familiarity with PC hardware/software.
Familiarity with desktop and laptop network configuration.
Familiarity with connectivity troubleshooting, including DHCP, and DNS configurations.
Some familiarity with Windows Server.
A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services, with at least eighteen (18) months of this experience in an administrative, managerial or executive capacity.
OR A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described above.
OR A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described above.
OR A satisfactory combination of education and experience equivalent to the above, with at least a four-year high school diploma or its educational equivalent and at least three (3) years of experience as described above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience.

Nice To Haves

Experience with Cisco switches.
Experience with McAfee and CrowdStrike.
Experience with Spectrum for Internet connection.
Experience with Zoom and WebEx.

Responsibilities

Manage computers, printers, and the telephone system within the office locations.
Provide help desk support to staff.
Monitor network performance, including software, hardware, power, and communications.
Work with consultants, vendors, and the City's Office of Technology and Innovation (OTI) to ensure network security.
Troubleshoot network and desktop software problems, including maintaining security updates.
Coordinate with OTI for the implementation and use of Internet, Intranet, and Extranet activities.
Monitor, troubleshoot, and upgrade office Internet connection and WiFi.
Work with OTI to connect to City-provided WiFi for online video meetings.
Manage the performance of desktop computers and peripherals.
Maintain inventory of IT desktop and network equipment.
Liaise with outside vendors regarding the maintenance and security of Cisco switches.
Research problems or errors within the networking system and subsystems.
Document all facets of the IT network operations.
Recommend and implement necessary improvements to network configurations for operating efficiencies.
Monitor and troubleshoot VoIP telephone connections.
Provide support for MacBooks and iMacs in conjunction with the OTI Apple Support Team.
Perform all other duties as assigned.