Information Technology (IT) Coordinator

WESTERN NATIONAL PARKS ASSOCIATION•Oro Valley, AZ

1d•$21 - $25•Hybrid

About The Position

Western National Parks (WNP), a nonprofit partner of the National Park Service (NPS), home-based in Tucson, Arizona is seeking a Full-Time Information Technology (IT) Coordinator. As the Information Technology (IT) Coordinator you will maintain WNP’s technology including server maintenance, software maintenance and desktop hardware by providing support and solutions to day-to-day issues. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily within the parameters set forth below. Other duties may be assigned. Reasonable accommodation(s) will be considered for qualified individuals with disabilities. Please see Human Resources for assistance.

Requirements

High School diploma or GED required
Minimum of 3 years of IT experience
Valid REAL ID driver's license
Virtualization of servers
Network administration, e-mail administration, database administration, server maintenance, hardware and software administration
Mobile devices (iPads, iPhones, e-readers)
Planning, organization, analyzation, problem solving, multitasking, and communication
Diplomatic and effective communication, verbally and in writing, with internal employees as well as WNP's board of directors, visitors, members, donors, volunteers, and members of the public
Interpreting instructions furnished in written, oral, diagram, or other format
Making independent judgments and maintain attention throughout performance of duties
Customer service
Working alone and with a team
Ability to pass Western National Park ‘s independent employment background screening that may include, but is not limited to, employment, education, criminal, SSN verification and, professional references as part of its hiring requirements
Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint)
Equipment including computers, printers, multiline touch tone phones, and photocopiers

Nice To Haves

Bachelor's degree in a relevant field (preferred)

Responsibilities

Ensure the security of data and information
Oversee the troubleshooting, system backups, archiving, and disaster recovery
Complete network administration tasks, including the installation, configuration, testing, and maintenance of the LAN/WAN/wireless architecture, equipment, server, and related services
Troubleshoot hardware and software issues as needed
Integrate systems across multiple software platforms
Maintain familiarity with technical specifications and system requirements
Provide orientation and training for staff about uses of new and existing technologies
Maintain current and accurate inventory of all hardware and software
Define, document and apply IT procedures and best practices for the organization
Communicate work order status and maintain a log of required repairs and maintenance
Make technology recommendations based upon the strategic priorities of the organization
Effectively communicate relevant IT-related information to departments
Manage crisis situations, which may involve complex technical hardware or software problems
Provide support to Windows and Mac operating systems
Stay up-to-date with the latest technologies
Administer telecommunication infrastructure including cell phones, IP phones, and internet
Respond to support calls of an as-needed basis
Other duties as assigned by supervisor

Benefits

Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA
PPO Dental
Vision
Flex Medical Savings Plan
Dependent Care Savings Plan
Optional Voluntary Term Life
403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months service
Short- & Long-Term Disability
a $50,000 Employee Group Life policy
EAP
Health & Wellness resources
Eleven paid holidays
additional paid floating holiday
accrued paid vacation
sick time
15% Discount on employee purchases in-store
Employee Referral Bonuses