Information Technology (IT) Coordinator

Western National Parks • Oro Valley, AZ

18h • Hybrid

About The Position

Western National Parks (WNP), a nonprofit partner of the National Park Service (NPS), is seeking a Full-Time Information Technology (IT) Coordinator. This role involves maintaining WNP’s technology, including server maintenance, software maintenance, and desktop hardware, by providing support and solutions for day-to-day issues. The ideal candidate will ensure the security of data and information, oversee troubleshooting, system backups, archiving, and disaster recovery, and complete network administration tasks. This position requires providing orientation and training for staff, maintaining hardware and software inventory, defining IT procedures, and making technology recommendations. The IT Coordinator will also manage crisis situations, support Windows and Mac operating systems, administer telecommunication infrastructure, and respond to support calls as needed.

Requirements

• High School diploma or GED required
• Minimum of 3 years of IT experience
• Valid REAL ID driver's license
• Virtualization of servers
• Network administration, e-mail administration, database administration, server maintenance, hardware and software administration
• Mobile devices (iPads, iPhones, e-readers)
• Planning, organization, analyzation, problem solving, multitasking, and communication
• Diplomatic and effective communication, verbally and in writing, with internal employees as well as WNP's board of directors, visitors, members, donors, volunteers, and members of the public
• Interpreting instructions furnished in written, oral, diagram, or other format
• Making independent judgments and maintain attention throughout performance of duties
• Customer service
• Working alone and with a team
• Ability to pass Western National Park ‘s independent employment background screening that may include, but is not limited to, employment, education, criminal, SSN verification and, professional references as part of its hiring requirements
• Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint)
• Equipment including computers, printers, multiline touch tone phones, and photocopiers

Nice To Haves

• Bachelor's degree in a relevant field (preferred)

Responsibilities

• Ensure the security of data and information
• Oversee the troubleshooting, system backups, archiving, and disaster recovery
• Complete network administration tasks, including the installation, configuration, testing, and maintenance of the LAN/WAN/wireless architecture, equipment, server, and related services
• Troubleshoot hardware and software issues as needed
• Integrate systems across multiple software platforms
• Maintain familiarity with technical specifications and system requirements
• Provide orientation and training for staff about uses of new and existing technologies
• Maintain current and accurate inventory of all hardware and software
• Define, document and apply IT procedures and best practices for the organization
• Communicate work order status and maintain a log of required repairs and maintenance
• Make technology recommendations based upon the strategic priorities of the organization
• Effectively communicate relevant IT-related information to departments
• Manage crisis situations, which may involve complex technical hardware or software problems
• Provide support to Windows and Mac operating systems
• Stay up-to-date with the latest technologies
• Administer telecommunication infrastructure including cell phones, IP phones, and internet
• Respond to support calls of an as-needed basis
• Other duties as assigned by supervisor

Benefits

• Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA
• PPO Dental
• Vision
• Flex Medical Savings Plan
• Dependent Care Savings Plan
• Optional Voluntary Term Life
• 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months service
• Short- & Long-Term Disability
• $50,000 Employee Group Life policy
• EAP
• Health & Wellness resources
• Eleven paid holidays
• Additional paid floating holiday
• Accrued paid vacation
• Sick time
• 15% Discount on employee purchases in-store
• Employee Referral Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED