Information Technology (IT) Associate - Temporary Role
About The Position
ZEALOT is an award-winning creative advertising agency, crafting bold print, digital, television and film campaigns that captivate audiences. Our team thrives on creativity and collaboration, and behind it all is a strong IT backbone that keeps us connected, secure, and productive! We’re looking for a tech-savvy, enthusiastic Information Technology (IT) Associate to fill a temporary IT department need. You’ll provide frontline support for team members, assisting with everything from desktop troubleshooting and software support to basic network maintenance. This position is ideal for someone who wants practical experience in a creative environment.
Requirements
- 2+ year/s of experience in a technical support or IT internship role
- Basic knowledge of macOS and Windows environments
- Familiarity with Office 365, Google Workspace, and common SaaS Tools
- Understanding of basic networking concepts (IP, DNS, Wi-Fi)
- Excellent communication and customer service skills
- Ability to work independently and prioritize multiple support requests
- A passion for technology and eagerness to learn new tools
- Proactive attitude with a team-player mindset
- Ability to uphold a professional demeanor
- Capable of lifting up to 50 lbs
Nice To Haves
- Knowledge of media/creative workflows and applications (Adobe Premiere, After Effects, Photoshop, Resolve, etc.)
- Familiarity with MDM tools (e.g., Jamf, Intune, Kandji) and/or directory platforms such (Active Directory, Entra, JumpCloud, etc.)
- Exposure or knowledge of post-production equipment (speakers, mixers, Blackmagic/AJA IO devices, TVs)
Responsibilities
- Provide first-level technical support for workstations, software, printers, TVs, and AV equipment
- Respond to and resolve helpdesk tickets (hardware/software issues, login problems, network connectivity, etc.)
- Set up and configure new employee workstations (Mac and Windows), email accounts, and user access
- Assist in managing and maintaining software licenses and hardware inventory
- Support remote users with JumpDesktop, Zoom, and Office365/Google Workspace
- Work with creative departments to troubleshoot high-performance software (Adobe Creative Cloud, DaVinci Resolve, Cinema 4D, etc.)
- Escalate more complex issues to the Systems Engineer
- Document troubleshooting steps and update internal knowledge base
- Provide occasional after-hours or weekend support for high-priority projects
- Work alongside the Operations department to ensure office and edit bay upkeep
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
