Information Technology (IT) Assistant

EMCOR Hyre Electric Co. of Indiana•Highland, IN

8d•Hybrid

About The Position

EMCOR Hyre Electric Co. of Indiana, Inc. seeks a motivated Information Technology (IT) Assistant to perform entry-level technical responsibilities. This role involves providing technical assistance to computer users, answering questions, and resolving computer problems for employees. The IT Assistant may assist with hardware and software configuration, device and printer setup, and user support for computer hardware and software, including printing, installation, electronic mail, and operating systems. The position requires learning quickly, working independently, and communicating concerns or issues to the IT Manager. Responsibilities include answering user inquiries, overseeing daily system performance, diagnosing and resolving technical issues, setting up equipment for employees, and potentially developing training materials and procedures.

Requirements

High School diploma or GED required.
Demonstrated Windows computer skills/experience.
Able to work scheduled work hours.
Valid driver’s license.
Must demonstrate integrity, honesty, confidentiality, professionalism and commitment to company values.
Must have patience in resolving colleagues’ technical issues.
Must be self-motivated and able to work efficiently and be dependable.
Must have excellent organizational, communication, and multi-tasking skills.
Must have high standards of quality with attention to detail.
Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Nice To Haves

Associate’s degree or Technical Training in Information Technology preferred.
Experience as a Desktop Support Technician or similar role is a plus.
BSc in Computer Science or relevant field or equivalent work experience a plus.

Responsibilities

Assists IT Manager with hardware and software configuration as well as device and printer set up remotely and on-site.
Network printer setup.
Answer user inquiries regarding computer software or hardware operations to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures or train users in the proper use of hardware or software.
Communicates respectfully and effectively with management and co-workers.
Occasionally required to perform accurate data entry.
Application & Windows troubleshooting (remote/on-site).
Workstation imaging.
Active Directory account unlocks/password resets.
Updating Active Directory/Entra information.
Endpoint Software installation/patching.
Desktop computer support.
Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes).
Guide users with step-by-step instructions (help create technical documentation and manuals).
Follow up with internal customers to ensure workstations are functional (validate the mounted drives are available, printer services are working, email is available).
Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs).
Mobile device support.
Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security).
Tablet configuration (assign tablet to specific user, configure required applications, device security).
Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security).
Asset inventory management.
Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers).
Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal).
Ensures asset recovery upon employee departure (collaborate with managers/HR to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use).
Computer setup.
Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses).
Software installation (install user specific software per user manager instructions).
Email setup (coordinate with EMCOR to create user email database).