INFORMATION TECHNOLOGY INTERN
About The Position
The IT Intern role focuses on learning to be a helpful guide and hands-on expert for personnel navigating daily technology. Working within the Information Technology department, you will act as an entry-level technology problem-solver and enabler to help others stay productive and focused on their work. Under guidance, you will utilize help desk systems to track, document, and resolve technology issues efficiently. This position provides direct, hands-on exposure to a wide variety of equipment including setting up laptops and mobile devices, fixing printers, and troubleshooting software glitches. Support tasks will be delivered over the phone, remotely, and on-site across various locations throughout Long Island. Beyond technical troubleshooting, you will assist in helping users help themselves by creating easy-to-understand guides and documentation.
Requirements
- A strong interest or basic experience in end-user support, help desk environments, call tracking/ticket management systems, and asset inventories.
- Basic familiarity with mobile devices and mobile device management.
- Knowledge of foundational networking concepts, including TCP/IP, wireless systems, routing protocols, firewalls, and security appliances.
- Foundational understanding of Active Directory, Microsoft Exchange, and basic account/mailbox administration.
- Basic configuration awareness of varying hardware products. Working knowledge of desktop and printing hardware as well as standard software applications.
- Well-organized, capable of multi-tasking, and possessing the ability to work independently with minimal supervision.
- Strong verbal and written communication skills, necessary for explaining solutions and documenting work.
- Must possess a current, valid New York State (NYS) driver’s license and be able to travel to various organization locations across Long Island
Responsibilities
- Assist with all levels of hardware/software configuration, installation, troubleshooting, and maintenance for devices such as desktops, laptops, mobile devices, printers, and Microsoft applications.
- Perform timely recognition, isolation, resolution, and follow-up of submitted help desk tickets, maintaining detailed documentation of all support provided.
- Provide onsite, telephone, email, and remote technical support for hardware/software installations and basic networking equipment (including routers, switches, wireless controllers, and access points).
- Assist with the installation, configuration, repair, and physical moves of desktop computers, laptops, network printers, and related peripherals across all locations.
- Assist with basic Azure administration tasks.
- Create and update help desk documentation, knowledge base articles, instructional materials, and technical notes to assist with ongoing user training initiatives.
- Support routine upgrades, maintenance, and software patching for varying hardware models across all facility locations.
- Strictly adhere to company-established security procedures and assist with security-related updates.
- Recognize complex technical issues and learn to properly escalate them within the internal organization or to external vendors.
- Performs other job-related duties as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
