Information Technology Director

Meals On Wheels And More of Central Texas•Austin, TX

19h•Hybrid

About The Position

The Information Technology Director leads information technology strategy and development for Meals on Wheels Central Texas. The role sets the direction for business systems—including Salesforce, Microsoft 365, the Microsoft Power Platform, integrations, and automation—and is accountable for delivering technology outcomes tied to the organization’s strategic priorities. This includes ensuring departments have appropriate digital tools and that staff adopt them. The Director leads the IT team, translates business-line needs into improved processes and applications, manages the technology budget and vendors, and serves as the primary technology partner to organizational leadership and departments. The Director actively engages, coordinates, and supervises volunteers who contribute to technology projects, incorporating volunteer engagement into the IT team’s planning and delivery. The role focuses on modernization, development, and measurable adoption; the IT team performs routine system administration and user support under standards set by the Director. IT infrastructure, including networks, devices, and phones, is overseen by the Senior Director, Business Operations. The position is hybrid eligible. The employee and manager establish the number of days worked remotely, in the office, and in the field. The role may be based in an office, field, or service setting and requires regular use of computers and standard equipment. Physical demands include prolonged sitting or standing, moving within the workspace, and occasionally lifting or transporting items weighing up to 35–50 pounds. Communication by phone, email, and in person is essential. Reasonable accommodations will be made in accordance with ADA standards.

Requirements

Bachelor’s degree in computer science, information systems, or a related field, or equivalent professional experience.
At least 7 years of experience in software development, systems engineering, business systems, or technology leadership, including at least 3 years supervising staff or leading technical teams.
Hands-on programming experience in two or more of Apex, JavaScript, Python, or C#.
Demonstrated Salesforce development and administration experience.
Experience building solutions with the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse.
Experience with system architecture, API integration, data modeling, and release management.
Track record of delivering a technology roadmap and achieving measurable user adoption.
Experience managing technology budgets, vendors, and contracts.
Ability to translate business needs into technical solutions and communicate clearly with non-technical staff.
Experience engaging, coordinating, and supervising volunteers.

Nice To Haves

Salesforce Platform Developer or Architect certification.
Experience applying AI and automation responsibly in business processes.
Nonprofit or human services experience.

Responsibilities

Define, own, and execute the organization’s technology roadmap in alignment with strategic priorities, and report progress to leadership.
Lead an organization-wide technology needs assessment and prioritize tools and improvements for each department.
Analyze and redesign business processes with departments before automating them.
Evaluate where AI and automation can create responsible value for staff, volunteers, and neighbors.
Make build-versus-buy decisions and consolidate or retire underused and redundant systems.
Evaluate opportunities to share technology infrastructure with peer aging-services organizations.
Lead the design, development, testing, and deployment of custom applications, integrations, and automation across Salesforce, Microsoft 365, and the Power Platform.
Architect integrations and APIs between internal platforms and external partner, payment, and reporting systems.
Personally build the most complex solutions and direct and review development work by IT staff and contractors.
Set development standards for sandbox-to-production release management, code review, testing, and technical documentation.
Own Salesforce and the Power Platform as enterprise platforms, including architecture, roadmap, and governance.
Deliver technology supporting strategic initiatives, including meal sales and payment systems, volunteer retention tracking, partner and referral tracking, holistic neighbor onboarding, and program cost and impact reporting.
Ensure technology tools support volunteer engagement, onboarding, and retention across the organization.
Measure adoption through active-use tracking and staff feedback, and ensure tools that are difficult to use are improved.
Lead change management so new tools become part of everyday work across departments.
Lead, supervise, and develop the Manager, IT Support and Training, and IT volunteers; set team priorities and workload.
Manage IT contractors, including the Developer, Technology Solutions (Contract), by setting project priorities, deliverables, and technical standards and accepting completed work.
Engage, coordinate, and supervise skilled technology volunteers on IT projects, and define higher-responsibility volunteer roles with clear training paths.
Apply a volunteer-first check when planning new technology work and identify where volunteers can contribute.
Build the IT team’s capabilities in development, process improvement, adoption support, and volunteer engagement.
Develop and manage the technology budget; own business systems and software vendor relationships, contracts, and licensing.
Lead cross-functional technology projects with program, volunteer, development, and finance teams.
Set enterprise data architecture and data model standards, and approve data model changes across Salesforce, Dataverse, and connected systems.
Set and verify standards for system performance, backup, recovery, and data integrity; routine maintenance is performed by the IT team.
Maintain access lifecycle management, change control, application security, and audit readiness for business systems, coordinating with the Senior Director on infrastructure security.
Ensure systems meet organizational policies and the data and reporting requirements of funders and contracts.
Maintain technical architecture documentation and system runbooks.