Information Technology Coordinator II, Cockrell School of Engineering

The University of Texas at Austin•Austin, UT

3d•Onsite

About The Position

The Information Technology Coordinator II shares responsibility for sustaining the daily operations of Service Desk & Field Service. Responsible for desktop, laptop, printer and peripheral support. Devotes significant percentage of work schedule to providing technical support on Main campus; as well as at PRC and WPR locations. ITG is the primary point of contact for technology support for the Dean’s groups within the Cockrell School of Engineering. ITG also supports several research groups.

Requirements

Knowledge of a broad spectrum of hardware, software, and networking IT components, from system administration to installation, operations, and troubleshooting with MS Windows, Apple, domains, directory and account services, application configuration, user accounts, security systems, protocol layering and much, much more.
Knowledge of active directory, imaging tools, and remote support tools.
Excellent customer service and interpersonal skills.
Effective communications with both technical and non-technical employees.
Ability to work as part of a team and independently.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Deep networking expertise with ability to provide primary support for Engineering’s local area network and coordinate network planning, installations, upgrades and maintenance.
Provide primary administration of subnets, VLANs, switches and DNS.
Linux expertise.
Articulate and collaborative with the ability to make things happen.
Imaginative and industrious.

Responsibilities

Effective handling of Service Desk phone support, web client requests, and in-person customer service requests while accurately notating requests in work order tools to provide professional, courteous, and precise communications to customers.
Daily hands-on troubleshooting/resolution support of WindowOS, MacOS, networking, printers, peripherals, software, and underlying infrastructure (via remote assistance or on-site).
Provide rapid front-line knowledgeable assistance in a variety of IT areas (Research Centers, Academic Departments, and Administrative Units to faculty, researchers, staff, and students).
Direct administration of systems, including setup, configuration, operation, network connectivity, VoIP, security and application installation, update, patching and licensing.
Help ensure compliance with all governing policy: Federal, State, UT System, Campus, School and funding agency requirements.