Information Technology Coordinator I

City of Pleasanton•Pleasanton, CA

2d•Onsite

About The Position

The City of Pleasanton is looking for a customer-focused, technically skilled Information Technology Coordinator I to join the Information Technology Department and provide essential technology support to City employees, departments, and operations. This position serves as a key first point of contact for IT service requests and helps support the City’s computers, software, user accounts, mobile devices, printers, phones, audio/visual equipment, and other technology tools employees rely on every day. If you enjoy solving problems, helping people, learning new systems, and using technology to support meaningful public service, this is a great opportunity to grow your municipal information technology career!

Requirements

Graduation from an accredited two-year college or university with major course work in computer science or related field.
Experience with performing work similar to the typical duties described above desirable.
Knowledge of: Information Processing terminology, applications and capacities.
Operational characteristics of personal computer hardware and related software systems used by the City.
Techniques and methods of computer hardware and software evaluation, implementation and documentation.
Network operating system management.
Skill to: Provide system management for personal computers.
Identify and resolve complex hardware and software problems.
Perform minor repairs.
Communicate effectively with both technical and non-technical personnel.
Read, understand and explain operational manuals related to computer hardware and software systems.
Work with and maintain the confidentiality of sensitive information.
Ability to speak English clearly and to be understood by others.
Ability to move within an office setting to include: standing, bending, stooping and reaching overhead to store and retrieve computer tapes, books, manuals and small equipment, pushing and pulling equipment carts to install/test and transport hardware systems.
Ability to lift terminals/equipment up to 40 lbs. and boxes of paper up to 30 lbs.
Ability to sit at a desk for extended periods of time.
Ability to see adequately to read computer screens in green, orange and color monitors.
Ability to hold/manipulate equipment to include: pen/pencil, computer keyboard, small tools, and computer mouse.
Successfully complete a police department background investigation.

Nice To Haves

Customer-focused, technically skilled
Friendly, patient, and service-oriented IT professional
Practical problem-solver
Detail-oriented technician
Curious and motivated learner
Clear communicator
Dependable team member
Security-minded professional
Collaborative colleague
Hands-on technician
Experienced in providing technical support, help desk assistance, desktop support, customer service, or related information technology support.
Knowledgeable about basic computer hardware, software, operating systems, printers, mobile devices, user accounts, networking concepts, and common office productivity tools.
Comfortable troubleshooting routine technology issues and using good judgment to determine when additional support or escalation is needed.
Skilled at providing excellent customer service in person, by phone, by email, and through a service desk or ticketing system.
Able to communicate technical information clearly and respectfully to non-technical users.
Organized and detail-oriented, with the ability to document work, track equipment, update records, follow procedures, and complete assignments accurately.
Interested in learning public sector technology systems, cybersecurity practices, records and access controls, and the role IT plays in supporting City operations.
Dependable, professional, and discreet, with sound judgment and the ability to appropriately handle sensitive information and system access.
Able to work independently on routine assignments while also contributing positively to a collaborative IT team.
Comfortable using Microsoft Office tools, Windows-based systems, mobile devices, printers, phones, remote support tools, ticketing systems, and other technology used in a municipal environment.

Responsibilities

Serve as a front-line technology support resource for City employees, helping troubleshoot computer, software, printer, phone, mobile device, network access, and other day-to-day technology issues.
Respond to service desk requests with professionalism and follow-through, documenting issues, resolving routine problems, and escalating more complex matters when needed.
Set up, configure, install, move, and maintain computers, monitors, phones, printers, peripherals, mobile devices, and related equipment used throughout City facilities.
Assist users with common business applications, account access, password resets, email, file access, remote access tools, and other technology resources that support daily City operations.
Support technology onboarding and offboarding by helping prepare equipment, user accounts, access permissions, and related IT setup for new and departing employees.
Help maintain accurate IT asset records, including hardware inventory, software information, device assignments, lifecycle updates, and equipment tracking.
Assist with basic network, telecommunications, audio/visual, and conference room technology support to help meetings, programs, and City services run smoothly.
Support cybersecurity practices by following security procedures, helping users recognize safe technology practices, and assisting with routine account, device, and access controls.
Prepare user instructions, technical documentation, and knowledge base materials that make it easier for employees to use City technology effectively.
Participate in IT projects, upgrades, equipment deployments, system changes, and department initiatives that improve technology reliability and customer service.