Information Technology - Computer Lab Assistant, SC4LABADSOCT (FA26)

College of DuPage

5d•Onsite

About The Position

This is a student worker position in the Information Technology department, specifically for academic computer labs and the Student Support Helpdesk. The role involves assisting students and community members with various technical issues, accessing lab resources, and adhering to lab policies. The position requires enrollment in a minimum number of credit hours and a specific GPA, with provisions for first-semester students and Federal Work Study recipients.

Requirements

Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
Cumulative GPA of 2.0 or above (waived for first-semester students).
High school diploma or equivalent.
Good Communication Skills (written and verbal).
Customer service skills relating to students, instructors, and the community required.
Answering multi-line phones and transcribing messages required.
Basic knowledge of computer systems required.
Must pass a Background Check.

Nice To Haves

Working knowledge of Microsoft Office and other online applications.

Responsibilities

Assist students and community members in academic computer labs and on the Student Support Helpdesk.
Help students access and assist with their MyAccess, Blackboard, and Outlook Live student accounts.
Troubleshoot technical issues related to these applications via phone, email, or in person and document student interactions in a database.
Check out lab materials, answer phones, and assist students and instructors with technology.
Help students access the network and applications available in the labs.
Assist students with printing and troubleshoot printing-related problems.
Answer phones and general questions from ACC patrons.
Advise users of lab regulations and facilitate enforcement of lab policies.
Perform general cleaning of equipment and facilities.
Perform other tasks assigned by the supervisor.