Full Time Information Technology Assistant

Homestead Village Enhanced Senior Living•Lancaster Township, PA

10d•Onsite

About The Position

This is a full-time, nonexempt (hourly) position for an Information Technology (IT) Assistant. The role involves managing and responding to IT requests from both end users and residents, troubleshooting technology issues, and assisting with hardware and software maintenance. The position requires effective time management, organizational skills, and excellent customer service and communication abilities.

Requirements

1+ year experience with computer networks, PC troubleshooting, and phone system management.
Knowledge of computer, iOS, and android operating systems.
Knowledge of system security management and electronic privacy.
Effective time management skills with the ability to manage multiple deadlines simultaneously.
Ability to organize and prioritize assignments.
Excellent customer service skills.
Excellent written and verbal communication skills.
Demonstrated problem-solving and troubleshooting experience.
Able to perform the essential job responsibilities with or without reasonable accommodation.

Nice To Haves

Experience managing Microsoft Intune

Responsibilities

Manage and respond to end user IT requests.
Maintain the Help Desk Ticketing system, responding, prioritizing, and closing tickets in a timely manner.
Troubleshoot/diagnose staff technology issues including phones, tablets, computers, TV, and WIFI issues.
Assist with all upgrades, repairs, and replacements of computer hardware.
Maintain the phone system and troubleshoot application issues.
Assist with management and maintenance of the emergency call system.
Assist with management and maintenance of the access control systems.
Assist with hardware and software installations.
Assist with department specific software programs.
Manage and respond to all resident IT requests.
Execute device set up for residents living/moving into Apartments.
Respond timely to communications from all sources (i.e., emails, voicemail, written/verbal requests).
Implement and optimize use of SharePoint sites.
Provide Resident IT Education.
Provide employee IT Education.
Perform other administrative duties as necessary or directed.