Information Technology Co-op (Spring 2027)
LineVision, Inc.•Boston, MA
•Hybrid
About The Position
The Information Technology Co-op will serve as a key support contact for LineVision employees while also contributing to infrastructure projects that improve security compliance and operational efficiency. This role involves balancing helping people solve technical challenges with implementing initiatives like zero-touch device deployment and data classification. The co-op will join a collaborative IT team at LineVision, recognized as a Built In Best Place to Work in Boston for three consecutive years.
Requirements
- Strong communication skills to patiently and graciously explain technical concepts clearly to users at all levels, ensuring everyone stays productive and secure.
- Hands-on experience with Windows and Mac operating systems, applying troubleshooting skills to resolve hardware and software issues.
- Working knowledge of Google Workspace (Drive, Gmail, Calendar) and file system organization to execute data classification and tagging projects.
- Experience with support ticketing systems to track requests, document solutions, and maintain service quality.
- Detail-oriented approach to configuring deployment tools, validating security controls, and ensuring consistent documentation.
- Self-directed problem-solver who researches solutions, tests workflows, and proposes process improvements.
Responsibilities
- Deliver responsive IT support as the first point of contact for employees, troubleshooting laptops, resolving access issues, supporting onboarding/offboarding, and keeping people productive through clear, patient communication.
- Leverage Workspace One UEM automated staging to reduce onboarding time and increasing flexibility for new hires; integrating with Apple Business Manager.
- Implement confidential data handling controls that enforce LineVision’s Data Management policy.
- Build institutional knowledge through documentation of IT processes, solutions, and workflows to ensure consistent, high-quality service delivery.
- Identify AI automate-forward opportunities to refine support processes based on recurring issues and employee feedback.
Benefits
- Flexible hybrid work schedule
- Standard US holiday schedule
- Opportunity for full-time position upon graduation
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
