Information Technology Associate I

IFH Group, Inc.Rock Falls, IL
$23 - $26Onsite

About The Position

This Information Technology (IT) Associate position is an entry-level opportunity with upward mobility. As a premier fuel and hydraulic tank producer, The IFH Group, Inc. is a growing company and destination employer for professionals and skilled experts. The IT Associate I position is 100% on-site in Rock Falls, Illinois, and eligible for insurance benefits on the 1st day of the month following date of hire. IT Associate I supports the overall information systems planning, implementation, and administration in a variety of IT functional areas. Reporting to the Director of IT, this role provides support to end-users with an approachable demeanor while delivering solutions efficiency and effectively.

Requirements

  • High school diploma or equivalent required.
  • One (1) year previous work experience in IT or related field; or Combination of college coursework, certifications, and relevant work experience required.
  • Ability and knowledge to use analytical skills while troubleshooting and monitoring IT systems.
  • Ability, knowledge, and skill to effectively and efficiently solve basic issues for end-usage.
  • Ability and knowledge to apply basic skills for IT functional support.
  • Ability to communicate effectively with knowledge and skill to translate technical information in laymen terms.
  • Ability and knowledge to use and apply IT principles, critical thinking skills, sound judgement, and logical reasoning.
  • Strong work ethic with integrity while prioritizing efficiency and accuracy.
  • Ability, knowledge, and skill to maintain confidentiality.
  • Ability, knowledge, and skill to demonstrate professionalism and use respectful communication with employees at all levels within the organization as well as external stakeholders.
  • Ability and willingness to learn and gain a deeper understanding of IT functional support and compliance standards.
  • Ability and knowledge to apply skill and proficiency using and maintaining ERP system.
  • Ability and knowledge to apply advanced skill and proficiency using and maintaining Microsoft programs such as Outlook, Word, Excel, and Teams.
  • Ability and willingness to comply with all company policies, processes, and procedures including, but not limited to code of conduct.
  • Ability and skill to fluently speak, read, write, and understand English.

Nice To Haves

  • Associate’s degree from accredited academic institution in Information Technology, Computer Science, or related field
  • CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft 365: Fundamentals, and/or Google IT Support Professional certification(s)
  • Experience working in manufacturing setting
  • Experience using ERP

Responsibilities

  • Supports the overall information systems planning, implementation, and administration in a variety of IT functional areas.
  • Provides support to end-users with an approachable demeanor while delivering solutions efficiency and effectively.
  • Troubleshoots and solves basic technical issues.
  • Recommends improvements for IT systems.
  • Applies basic skills for IT functional support.
  • Translates technical information in laymen terms.
  • Maintains confidentiality.
  • Collaborates cross-functionally.
  • Manages multiple priorities with competing deadlines.
  • Learns and gains a deeper understanding of IT functional support and compliance standards.
  • Uses and maintains ERP system.
  • Uses and maintains Microsoft programs such as Outlook, Word, Excel, and Teams.
  • Complies with all company policies, processes, and procedures including, but not limited to code of conduct.

Benefits

  • Insurance benefits on the 1st day of the month following date of hire
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