Information Technology Associate I
About The Position
This Information Technology (IT) Associate position is an entry-level opportunity with upward mobility. As a premier fuel and hydraulic tank producer, The IFH Group, Inc. is a growing company and destination employer for professionals and skilled experts. The IT Associate I position is 100% on-site in Rock Falls, Illinois, and eligible for insurance benefits on the 1st day of the month following date of hire. IT Associate I supports the overall information systems planning, implementation, and administration in a variety of IT functional areas. Reporting to the Director of IT, this role provides support to end-users with an approachable demeanor while delivering solutions efficiency and effectively.
Requirements
- High school diploma or equivalent required.
- One (1) year previous work experience in IT or related field; or Combination of college coursework, certifications, and relevant work experience required.
- Ability and knowledge to use analytical skills while troubleshooting and monitoring IT systems.
- Ability, knowledge, and skill to effectively and efficiently solve basic issues for end-usage.
- Ability and knowledge to apply basic skills for IT functional support.
- Ability to communicate effectively with knowledge and skill to translate technical information in laymen terms.
- Ability and knowledge to use and apply IT principles, critical thinking skills, sound judgement, and logical reasoning.
- Strong work ethic with integrity while prioritizing efficiency and accuracy.
- Ability, knowledge, and skill to maintain confidentiality.
- Ability, knowledge, and skill to demonstrate professionalism and use respectful communication with employees at all levels within the organization as well as external stakeholders.
- Ability and willingness to learn and gain a deeper understanding of IT functional support and compliance standards.
- Ability and knowledge to apply skill and proficiency using and maintaining ERP system.
- Ability and knowledge to apply advanced skill and proficiency using and maintaining Microsoft programs such as Outlook, Word, Excel, and Teams.
- Ability and willingness to comply with all company policies, processes, and procedures including, but not limited to code of conduct.
- Ability and skill to fluently speak, read, write, and understand English.
Nice To Haves
- Associate’s degree from accredited academic institution in Information Technology, Computer Science, or related field
- CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft 365: Fundamentals, and/or Google IT Support Professional certification(s)
- Experience working in manufacturing setting
- Experience using ERP
Responsibilities
- Supports the overall information systems planning, implementation, and administration in a variety of IT functional areas.
- Provides support to end-users with an approachable demeanor while delivering solutions efficiency and effectively.
- Troubleshoots and solves basic technical issues.
- Recommends improvements for IT systems.
- Applies basic skills for IT functional support.
- Translates technical information in laymen terms.
- Maintains confidentiality.
- Collaborates cross-functionally.
- Manages multiple priorities with competing deadlines.
- Learns and gains a deeper understanding of IT functional support and compliance standards.
- Uses and maintains ERP system.
- Uses and maintains Microsoft programs such as Outlook, Word, Excel, and Teams.
- Complies with all company policies, processes, and procedures including, but not limited to code of conduct.
Benefits
- Insurance benefits on the 1st day of the month following date of hire
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
