Information Technology Assistant Manager

Skokie Public Library•Skokie, IL

3d•$65,901 - $98,852•Onsite

About The Position

Assists the Information Technology Manager in administering and operating the Information Technology Department and provides technical leadership for the library’s network and infrastructure environment. Responsible for the design, administration, security, maintenance, monitoring, reliability, and improvement of network infrastructure, virtual environments, servers, and related technologies. Evaluates and implements technology improvements and leads infrastructure projects and initiatives. Assists with departmental planning, budgeting, standards and procedures, and day-to-day IT operations. Serves as a senior technical resource and provides supervision, technical guidance, and training to IT Specialist staff. Assumes designated responsibilities of the Information Technology Manager in the manager’s absence.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Network Engineering, Cybersecurity, or related field, or an equivalent combination of education, training, certifications, and relevant experience
Three or more years of progressively responsible experience administering and supporting enterprise network and infrastructure environments, including switching, routing, wireless networking, firewalls, and network security
Demonstrated experience administering Unix/Linux and Windows server environments
At least one year of experience supervising staff or serving in a formal technical-lead role
Advanced knowledge of TCP/IP networking, including IPv4, subnetting, VLANs, switching, routing, DNS, DHCP, NTP, NAT, VPNs, and related network services and protocols
Strong knowledge of enterprise network security, including firewall administration, network segmentation, secure remote access, authentication, least privilege, vulnerability remediation, and secure configuration practices
Strong knowledge of enterprise wired and wireless network architecture, administration, monitoring, and troubleshooting
Proficiency administering Unix/Linux and Windows server environments, including configuration, security, patching, logging, troubleshooting, and command-line administration
Proficiency administering virtualization and enterprise storage environments
Proficiency administering backup and recovery systems and testing recovery procedures
Working knowledge of Microsoft 365 technologies and related cloud, identity, and directory services, including Active Directory, Group Policy, Microsoft Entra ID, and authentication concepts
Working knowledge of modern endpoint operating systems, including Windows, macOS, iOS, and Android, and their interaction with enterprise network and identity services
Ability to use scripting tools for routine administration and information gathering
Demonstrated ability to systematically troubleshoot complex infrastructure problems and perform root-cause analysis
Ability to mentor technical staff and promote consistent technical standards and practices
Ability to maintain accurate network diagrams, system documentation, configurations, procedures, inventories, and recovery documentation
Excellent written and verbal communication skills, including the ability to communicate technical concepts to both technical and nontechnical audiences
Demonstrated ability to lead complex technical projects and effectively delegate work
Demonstrated ability to establish priorities and manage multiple initiatives and deadlines
Demonstrated ability to develop and maintain effective working relationships with colleagues, vendors, and other stakeholders
Demonstrated ability to work independently and effectively adapt to changing needs and priorities
Demonstrated ability to analyze and solve problems using sound judgment
Deep personal dedication to public service and strong customer service skills
Ability to perform office-related functions including extended concentration on a computer and typing capability
Work may include prolonged sitting, standing, stooping, bending, lifting/moving materials, getting down on the floor, as well as near constant computer use.
Manual dexterity, clear speech, hearing acuity, and correctable vision needed
Reasonable accommodations to these requirements will be made as needed.

Nice To Haves

A current CCNA, CCNP, or comparable networking certification
Experience independently administering enterprise firewalls, including firewall policies, VPNs, and network segmentation
Experience designing, optimizing, and troubleshooting enterprise wireless networks
Experience administering Microsoft 365 and other cloud services
Ability to design, evaluate, and improve network and infrastructure architecture
Demonstrated ability to design and maintain reusable infrastructure automation
Ability to analyze infrastructure performance, capacity, lifecycle, and security needs and make proactive recommendations
Knowledge of modern network security principles and practices, including Zero Trust, identity-based access, and network access control
Bilingual skills in English plus another language relevant to the Skokie community

Responsibilities

Designs, configures, and administers network and infrastructure systems, including wired and wireless networks, firewalls, Unix/Linux and Windows servers, virtualization, and storage
Implements and maintains network and infrastructure security controls, including firewall policies, network segmentation, secure remote access, system hardening, authentication, logging, and vulnerability remediation
Responds to network and infrastructure incidents and outages; diagnoses and resolves complex problems and identifies root causes and corrective actions
Administers and monitors backup and recovery systems; maintains and tests recovery procedures and supports disaster recovery planning and preparedness
Monitors system availability, performance, capacity, and security; performs maintenance, patching, upgrades, and other actions necessary to ensure reliable operation
Supports the administration, integration, and troubleshooting of Microsoft Windows Server and Microsoft 365 technologies and related cloud services; supports the deployment and troubleshooting of network-based applications and remote access technologies
Plans, coordinates, and leads complex technology projects in collaboration with staff, vendors, and other stakeholders
Consults with staff and other stakeholders to identify technology needs; evaluates emerging technologies and recommends and implements improvements to systems, services, security, and user experience
Supervises, trains, and mentors IT Specialist staff; establishes priorities, delegates work, provides technical guidance, and assists with performance evaluations
Maintains accurate network diagrams, system documentation, configurations, procedures, inventories, recovery documentation, and project documentation
Assists with departmental planning, budgeting, technology standards and procedures, and coordination of day-to-day IT operations
Assumes designated responsibilities of the Information Technology Manager in the manager’s absence
Maintains current knowledge of relevant technologies, library operations, industry practices, and emerging trends through ongoing professional development
Maintains regular, predictable, and punctual attendance
Provide technology support to staff as needed
May develop and deliver formal technology training and presentations for staff, Board of Trustees, or the public
May serve on library committees
Performs other related duties as assigned