Information Technology Manager

EMCOR Construction Services, Inc.•Round Rock, TX

3d•Hybrid

About The Position

The IT Manager (ITM) is responsible and accountable for the smooth running of all computer systems within the limits of requirements, specifications, costs and timelines. The ITM supervises the implementation and maintenance of SEC’s overall computing needs. The ITM is responsible for delivering reliable, secure, and business-aligned technology support for SEC. This role balances day-to-day IT operations, user support, compliance with EMCOR standards, technology planning, staff leadership, and coordination with corporate IT resources to support field and office operations.

Requirements

BSc/BA in Computer Engineering/Science or equivalent experience
5 years or more in an IT management role
Proven knowledge of Active Directory & current Windows OS
Proven knowledge of Office 365
Proven knowledge of mobile device management
Proven knowledge of backup solutions
Proven knowledge of VMware and/or Hyper-V environments
Proven knowledge of Audio/Video conferencing equipment
Previous experience with support of Trimble Construction ERP or similar platforms
Outstanding communication and customer service skills
Excellent organizational and time-management skills
Ability to multi-task in a fast-paced work environment
Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customers, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

Responsibilities

Manage information technology and computer systems
Design, develop, implement and coordinate systems (computer deployments to end users, server deployments-both onsite and remote locations, printer setup, mobile device management and setup, application support, and coordination with EMCOR resources)
Develop and implement policies and procedures (utilizing existing EMCOR SOP’s and SEC’s internal policies)
Strategic IT resource planning (keeps abreast of industry trends and standards, attends Kick-off meetings, anticipates upcoming hardware/software needs, identify risks, develop innovative IT solutions)
Proactively monitors systems to reduce downtime (Works with EMCOR to review log files, monitor server performance, advise users of potential bottlenecks, schedules off-hours maintenance windows, proactively reviews internet bandwidth usage)
Procurement of current hardware with an eye to the bottom line (works with EMCOR approved vendors to ensure adherence with established terms and conditions, best pricing and delivery schedule, selecting high-quality/good value equipment best suited for our working environment)
Tests, manages and approves all software updates (develops a test environment, reviews all software updates, determines release schedules, communicate update requirements to users)
Works with EMCOR to leverage corporate resources to benefit SEC (attends all EMCOR IT meetings in person/virtually, submits software to EMCOR for review/approval, works with software vendors and EMCOR to meet EMCOR requirements, leverages EMCOR helpdesk for technical issues, and communicate local business needs to corporate IT)
Develops onboarding computer documentation (Windows 11 user guide, iPhone user guide, iPad user guide, Bluebeam user guide)
Manage Company Data Security
Responsible for data security (server maintenance, file restoration, backup management, CVE remediation, file and folder access permissions, add and remove user access in a timely manner i.e. onboarding/termination)
Enforce EMCOR compliance standards (software usage/licensing, approved software, equipment usage/security)
Performs system audits (reviews access permissions for file access/financial system i.e. Vista, pVault)
Manage IT staff
Training & development (mentorship, internal training, EMCOR training, task specific training)
Coaching & Counseling (weekly staff meetings, one-on-one meetings, coaching, identify training opportunities)
Communication of job expectations (punctuality, customer service, professionalism, technical knowledge and expertise, ability to set priorities, security)
Performance appraisal (use the prescribed SEC performance review process)
Task assignment and scheduling (set tasks, priorities, schedule major activities, ensure coverage during vacations/absences)
Reviews and audits IT asset database (monitors existing computer fleet, ensures all hardware is covered under warranty, retires obsolete/out of warranty hardware in a secure and timely manner)