Information Technology Applications Intern

Houchens Insurance Group•Bowling Green, KY

About The Position

Provides technical support to Computer/Network and software users by performing the following duties. This role involves daily operations, application/software support, special projects, and commitment to department and agency education goals.

Requirements

At least one year of related IT experience and/or training; or equivalent combination of education and experience.

Responsibilities

Resolving simple and basic support issues.
Documenting and tracking support issues using the Zendesk helpdesk application.
Monitoring Zendesk helpdesk and incoming and outgoing telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies.
Evaluating and prioritizing projects and support issues.
Learning all IT Department standards and procedures.
Assisting with the installation, configuration, or tuning of the system.
Providing technical support and troubleshooting software application-related issues.
Assisting with application upgrades and maintenance, and coordinating with users and vendors as needed.
Communicating with application vendors to resolve issues.
Evaluating new software versions.
Actively learning and building understanding of core concepts related to the role.
Completing special projects as directed by the manager.
Displaying commitment and initiative to meet department and agency education goals as set forth in the organization's education program.