Information Technology Applications and Support

Ozaukee County•Port Washington, WI

2d•Hybrid

About The Position

The Information Technology Applications and Support provides effective support for all County hardware assets and software including vendor coordination and support. Also provides similar support as requested to all County Municipalities and Law Enforcement Agencies for both hardware and software including assets proprietary to public safety or non-standard. Provides high level support and system administration for multijurisdictional records and dispatch software. Must be comfortable working closely with command staff and available for limited 24/7 support after normal office hours for law enforcement and County nursing home.

Requirements

Proficient knowledge of setup and support of personal computers.
Working knowledge of Windows Server as well as SQL.
Knowledge of software interfaces.
Experience with security camera systems and other recording devices.
Experience in supporting mobile users.
Ability to communicate clearly to the end user.
Ability to stay calm in high-pressure time sensitive situations.
Ability to be outgoing and personable.
Skills in time management and workload management.
Skills in customer service.
Advanced computer troubleshooting, analysis, critical thinking and problem-solving ability.
Ability to manage multiple tasks and priorities with frequent interruptions, occasionally in urgent situations.
Knowledge and understanding of computer and system programming capabilities and techniques and web development.
Strong attention to detail.
Solid understanding of business practices with fundamental understanding of project management methodology.
Good organizational, analytical, and planning skills.
Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
Ability to work effectively with managers, staff, consultants, and representatives from other districts.
Ability to read and adhere to organizational policies and procedures, government agency regulations, hardware/software specifications and procedures.
Ability to prepare and write technical operational system documentation and knowledgebase articles for critical infrastructure and application systems.

Nice To Haves

Two-year degree from accredited business/technical/trade college in electronics or related field preferred.
Five years’ experience in IT preferred.

Responsibilities

Provides high level support for all county software and hardware with the ability to find solutions on their own. Works closely with IT manager and vendors.
Tests new Pro Phoenix and medical software releases and interfaces before scheduling updates to live environment.
Supports digital media devices both hardware and software. Devices include in-squad, body worn, interview room, and Justice Center, Administration Center and Lasata Care Center surveillance cameras. Supports phone and radio audio log software.
Researches, tests, and implements current and emerging industry specific technology. County Web site administration.
Performs other technology duties assigned by IT manager or Command Staff.