Technology Support Specialist, Instructional and Information Technology Services

CSU Careers•San Marcos, CA

2d•Onsite

About The Position

Operating within the Technology Support Services (TSS) of Instructional and Information Technology Services (IITS), this role supports the campus community and operates independently with minimal direction. It assumes the primary responsibility for providing intermediate to advanced technical support to faculty, students, and staff. The individual in this role possesses working knowledge of applications, business systems, and enterprise information technology environments. The technical duties encompass resolving endpoint connectivity issues within established networked environments, troubleshooting operating system failures and logs, and implementing approved technologies and solutions. The incumbent is also responsible for the installation, configuration, replacement, maintenance, and upgrading of client and network-connected endpoint devices, including local and network printers, computers, and associated client-facing applications or data connections. Additionally, this position also works collaboratively with external campus partners, vendors, cross-functional groups within the University and supports the training of new and existing team members within the support unit.

Requirements

Working knowledge of applications, business systems, and enterprise information technology environments.
Ability to resolve endpoint connectivity issues within established networked environments.
Ability to troubleshoot operating system failures and logs.
Ability to implement approved technologies and solutions.
Experience with installation, configuration, replacement, maintenance, and upgrading of client and network-connected endpoint devices.
Experience with local and network printers, computers, and associated client-facing applications or data connections.
Ability to work collaboratively with external campus partners, vendors, and cross-functional groups.
Ability to support the training of new and existing team members.

Responsibilities

Providing intermediate to advanced technical support to faculty, students, and staff.
Resolving endpoint connectivity issues within established networked environments.
Troubleshooting operating system failures and logs.
Implementing approved technologies and solutions.
Installation, configuration, replacement, maintenance, and upgrading of client and network-connected endpoint devices, including local and network printers, computers, and associated client-facing applications or data connections.
Collaborating with external campus partners, vendors, and cross-functional groups within the University.
Supporting the training of new and existing team members within the support unit.