Information Technology and Systems Technician - PRN

Lifepoint Health • Sylva, NC

4d

About The Position

Harris Regional Hospital
is part of Lifepoint Health, a diversified healthcare
delivery network with facilities coast to coast. We are driven by a profound
commitment to prioritize your well-being so you can provide exceptional care to
others. As an Information Technology and Systems Technician joining our team,
you’re embracing a vital mission dedicated to making communities healthier ®.
The IT&S Technician provides first-level technical support to internal users,
resolving issues related to applications, hardware, network services, and user
access. This role is responsible for troubleshooting and documenting incidents,
delivering timely solutions, and escalating complex issues while ensuring a high
level of customer service. Join us on this meaningful journey where your skills,
compassion and dedication will make a remarkable difference in the lives of
those we serve.

Requirements

• High School Diploma or equivalent required; Associate’s degree in Information Technology or a related field preferred.
• Minimum of 2 years of hands-on experience in IT support or a related technical field preferred.
• Demonstrated critical thinking and problem-solving skills, with the ability to make sound decisions independently.
• Ability to work effectively with minimal supervision while managing multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to support users in a complex business setting.
• Proven ability to remain calm under pressure and take appropriate action in high-stress situations.

Nice To Haves

• Experience supporting users in a healthcare or similarly regulated environment is a plus.

Responsibilities

• Provide first-level technical support to internal users, resolving issues related to applications, hardware, and network services.
• Log, track, and manage support requests through a ticketing system, ensuring accurate documentation and timely follow-up.
• Troubleshoot and resolve technical issues by diagnosing root causes and delivering effective solutions within established service level agreements (SLAs).
• Escalate complex or unresolved issues to higher-level support teams or management to ensure prompt resolution.
• Deliver end-user support, including desktop setup, basic training, and minor repair of hardware and peripherals.
• Configure and support desktops, servers, and mobile devices, including account provisioning, password resets, and access management.
• Capture user feedback and document requests for new or enhanced system functionality to support continuous improvement.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED