Information Technology Analyst II- Planning and Development (Civil Service)

City of Dallas

3d•$28 - $34

About The Position

The Information Technology Analyst II provides full-performance support for a mainframe and/or computer-based management information systems section within a division. The role assists with and provides expertise in maintaining and supporting computers and IT systems, and identifies and resolves business problems that require integration of mainframe and computer hardware and software systems to answer management questions. The analyst programs mainframe and computer systems, develops customized data-processing reports and computer-based solutions, maintains systems for various departments, and troubleshoots problems. The role works with department personnel to determine technology needs, supports and repairs computer and LAN hardware and software, trains and assists employees and lower-level technical staff, establishes security procedures, and maintains databases and related system information.

Requirements

Knowledge of at least one mainframe computer programming language.
Knowledge of one or more spreadsheet, database, and word-processing applications.
Knowledge of computer and LAN operating systems, hardware, and software applications.
Knowledge of client-server-based programs.
Ability to advise others and make recommendations about hardware and software technology.
Ability to analyze information logically and propose solutions to business problems.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships.
Bachelor's degree or higher in Engineering, Mathematics, Computer Science, Business, or a related Information Technology field; alternatives are a high school diploma/GED plus five years of required experience, an associate degree in a specified field plus three years of required experience, or an associate degree or higher in a non-specified field plus four years of required experience.
One year of experience working with computer systems, information technology, or technology analysis.
Valid driver's license with a good driving record.

Responsibilities

Program mainframe and computer systems and provide customized data-processing reports to support management decision-making; analyze IT solutions and software, identify issues or needs, report findings, and recommend solutions.
Develop computer-based solutions to management problems and information requests; maintain systems for departments and provide troubleshooting and problem resolution.
Collaborate with department personnel to determine hardware and software requirements, suggest equipment reallocation plans, and ensure purchase of additional or replacement equipment.
Provide on-site maintenance and repair of computer and LAN hardware and software; recommend renewals of service agreements.
Train employees in computer hardware and software use when staff is hired or new systems are installed, and provide technical assistance to lower-level programmers and analysts.
Establish and maintain divisional security procedures, identify risk areas, and recommend solutions to prevent unauthorized system access.
Maintain database, mainframe, and software information to improve the accuracy, safety, and retrievability of management information.
Perform other work as needed or assigned.