Information Technology Administrator

Synergi LLC • Elkridge, MD

1d • Onsite

About The Position

The Information Technology Administrator (“IT Admin”) manages the IT needs of the company while working with outside contracted service providers. This role will be the point person for all IT related responsibilities for the company.

Requirements

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Excellent interpersonal skills
• Ability to explain technical information in understandable language to nontechnical staff members.
• Bachelor’s degree in Information Technology, Computer Science, Information Security or related area.
• 5+ years of experience in IT Administration position
• 5+ years of experience in IT Helpdesk position

Nice To Haves

• A+ Certification
• Network+ Certification

Responsibilities

• Manages Synergi’s IT infrastructure to ensure all aspects are operating efficiently, including software, hardware, licenses, phones and tablets, phone system, and printers.
• Manages IT service providers contracted with Synergi.
• Makes recommendations on hardware maintenance and upgrades.
• Records data required to analyze problems and track them to final solution.
• Prepares and presents reports related to IT infrastructure for management review and action.
• Assists users by answering questions and providing support in a timely manner.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or subcontractors.
• Performs other related duties as assigned.
• Responsible for IT Operating Budget and IT CAPEX Budget

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level