Information Technologist – Client Support Administrator (I–III)
nFocus Solutions•Fort Lee, VA
•Onsite
About The Position
Join a mission-focused IT team supporting CASCOM G-6 by delivering hands-on client support across Microsoft desktop and laptop environments. This role is critical to maintaining user productivity, classroom operations, and mission system access in a fast-paced Army training environment.
Requirements
- Level I: 2+ years of IT support experience
- Level II: 3–5+ years of IT support experience
- Level III: 5+ years of IT support experience
- Experience with Active Directory, Windows, Microsoft 365
- Associate’s or Bachelor’s degree in Information Technology or related field (OR equivalent combination of education and experience)
- Security+ (IAT II) required
Responsibilities
- Provide client administration support for Microsoft desktop and laptop systems across enterprise and training environments
- Perform network registration of client devices within approved asset and configuration management systems
- Manage Active Directory (AD) client accounts, including account creation, maintenance, deletion, and troubleshooting
- Troubleshoot and resolve hardware, software, email, and baseline application issues via phone, remote tools, and on-site support
- Maintain systems in compliance with Army configuration baselines, including OS updates, patches, security fixes, and antivirus definitions
- Install, configure, and maintain desktop applications and standard software packages
- Coordinate system image updates and configurations with MECM/Image Management teams
- Assist System Administrators with software installations, testing, and hardware/network configurations
- Document all client hardware/software changes and contribute to SOPs and user guides
- Utilize enterprise ITSM tools (e.g., Army Enterprise Management Platform) to track, update, and resolve incidents
- Provide technical guidance and support to users, peers, and junior technicians
- Communicate clearly and effectively with technical and non-technical users, including participation in meetings as a technical representative
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
