Information Technical Services Lead Specialist

Ramsey County•(Ramsey County Government Center) Saint Paul, MN

2d•Hybrid

About The Position

There are two Information Technical Services Lead Specialist vacancies with the Information Services department. This position acts as a subject matter expert in a diverse range of technologies, serving as the primary resource for advice, answers, and troubleshooting for complex technology tasks, projects, and issues. The role involves participating in and directing project teams for the implementation and maintenance of the county’s technical infrastructure, providing input on strategic planning for future server, mainframe, and network needs, and balancing internal and external development resources. Work performed can focus on network services, systems administration, or geographic information systems (GIS). This level requires comprehensive networking and server support abilities, as well as supervision of project teams. Projects supervised are typically the most complex, resource-intensive, and have the greatest impact on departmental and/or county operations.

Requirements

Bachelor's Degree in geographic information systems, management information systems, computer sciences, or a related field.
Six years of progressive experience with server hardware and server-based operating systems administration, data network and network device support, or geographic information systems administration.
Equivalent combination of education and related experience.

Responsibilities

Act as the technical expert in network services, systems administration, or GIS and oversee less experienced staff, including individual and group instruction to technical staff and departmental customers.
Provide support and troubleshooting services for difficult server, network-based, or GIS problems and respond to and resolve departmental user technical problems regarding equipment, operating systems, or network-related software.
Analyze and document problems with vendor-supplied software and generate documentation for submission of server or network-based hardware and software problems to the vendor; contact outside resources for input into resolving device or device-based software problems and apply corrective action.
Provide input into the evaluation of new technical proposals in the area of expertise, to determine their appropriateness and compatibility to Ramsey County’s business processes and operations.
Summarize and report recommendations and impact of proposed changes to server, network-based, or GIS hardware and software purchases to county departments and information services management.
Manage and oversee applications and infrastructure in assigned areas to maximize the value of these systems to the county, including the use of monitoring, diagnostic, and vulnerability tools; development and implementation of physical and data security plans and procedures; develop and implement plans for major improvements such as application upgrades; and research and development of associated products, services, standards, and guidelines.
Create, test, and maintain a disaster recovery plan for assigned technologies that identifies critical County business processes and computerized systems, site preparation requirements, application system recovery materials, and communication methods and processes.
Work with IS Services supervisor(s)/manager(s) and departmental customers to establish timeframes for project completion, set priorities of work, assess relative costs and resources, provide input into strategic planning decisions, and provide input for county procurement processes.
Lead and direct the work of ad hoc interdepartmental project teams convened to analyze, design, implement, and/or troubleshoot large hardware or software projects.
Assign work tasks, monitor progress, and evaluate task performance.
Oversee the delivery of consulting services and outside contracted technical or vendor services for county computer infrastructure, ensuring that work is completed according to established agreements and timelines.
Consult with network, server, or GIS systems design consultants or vendors for new solution products, expansions or upgrades.
Research with expert sources, organize team assessment for input, determine preliminary cost impact and submit recommendations to senior management.
Oversee the design and implementation of the architecture and databases associated with on-premises and County-managed cloud implementation of specific applications as well as associated extensions and data models.