Information Systems Trainer
About The Position
Under the direction of the Business Systems Director, the Information Systems Trainer works with providers and support staff to assess workflows and improve their knowledge, proficiency, and efficiency with EMR modules, tools, templates, preferences, functionality, and clinical documentation. The role develops, implements, monitors, and updates the company’s training program so providers and support staff have the skills and education needed to provide measurable quality care. The trainer also participates in EHR-related committees and recommends, develops, implements, and evaluates enhancements and upgrades. The position maintains working knowledge of clinical applications, assesses training needs and outcomes, documents facility and clinical workflow requirements, develops and updates training materials, and provides both new-employee and ongoing EMR training. It collaborates with clinical leadership and application support on EMR development, customization, templates, customer service, troubleshooting, testing, and go-live support. The trainer serves as a liaison among service lines and HIS staff on EHR processes and participates in relevant teams and work groups. The role also requires compliance with HIPAA and other applicable regulations, participation in QA/QI activities, learning and using the organization’s electronic health and practice systems, and participation in the Patient Centered Health Home Model. The position is non-exempt.
Requirements
- Bachelor’s degree in healthcare IT, computer science, or information systems, or equivalent experience.
- Two years of progressive IT experience, including one year of healthcare IT experience, or three years of Medical Assistance experience using an EHR system.
- Excellent written and verbal communication and strong interpersonal skills.
- Strong understanding of clinical workflows.
- Detail-oriented, adaptable to rapidly changing situations, and able to work in a fast-paced environment.
- Strong understanding of customer relations.
- Highly organized and task-driven.
- Valid driver’s license.
- Ability to maintain confidentiality and comply with HIPAA requirements.
Nice To Haves
- At least three years of experience with EMR platform training.
- Experience using NextGen Ambulatory.
- Working experience with a Federally Qualified Health Center.
Responsibilities
- Maintain current working knowledge of clinical applications, including EDR, EHR, and Population Health.
- Assess and identify training delivery needs.
- Analyze and document health center facility and clinical workflow requirements related to implementation of clinical applications, including EPM, EMR, EDR, and Population Health.
- Identify and measure training outcomes and assess user skill gaps to plan instruction that supports user competency.
- Update training materials for various disciplines in accordance with current policies and procedures.
- Provide initial and ongoing EMR training to staff as needed.
- Work with the clinical team to ensure continuous training.
- Assist with ongoing development, implementation, and customization of the EMR.
- Create and edit EMR templates in collaboration with Clinical leadership.
- Work with the Application Support team to provide customer service and troubleshoot application software issues.
- Participate in testing new functionality and software upgrades.
- Provide go-live support.
- Serve as a liaison among service lines and HIS staff concerning EHR-related processes, and serve on EHR teams and work groups as determined by management.
- Perform other work-related duties as assigned by the supervisor; duties may be changed at management’s discretion.
- Maintain awareness of and comply with HIPAA regulations and requirements, and keep member information confidential.
- Ensure compliance with local, state, and federal regulations.
- Participate in QA/QI activities and contribute to organizational performance improvement.
- Learn and use the Electronic Health Record and Practice Electronic System and applicable components, including NextGen, PMS, QSI, and other electronic features as they are developed and implemented.
- Participate in the Patient Centered Health Home Model.
- Respect the confidentiality of general personnel and patient-related information.
- Promote and believe in Omni Family Health’s mission, and relate to the public regardless of race, ethnicity, religion, age, sex, disability, or economic status.
