Information Systems Technician

Panasonic Energy Corp • Columbus, GA

4d • Hybrid

About The Position

Panasonic Energy Corporation of America (PECA) is seeking a hands-on Information Systems Technician who excels at problem-solving and assisting others. This role is crucial for maintaining smooth technological operations, involving troubleshooting devices, setting up new users, and supporting essential business systems. The Information Systems Technician will be a primary point of contact for PC-related issues, user access, IT assets, and various enterprise systems, ensuring employees remain productive through responsive support and reliable technology.

Requirements

• Bachelor's or associate degree in Computer Science, Management Information Systems, or a related area
• One to two years of relevant work experience or an equivalent combination of education and experience
• Strong knowledge of PC hardware, Windows-based systems, Microsoft Office, and enterprise software
• Ability to troubleshoot and resolve technical issues efficiently
• Experience maintaining IT inventory, logs, and documentation
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks with minimal supervision
• Ability to read and interpret technical procedures, professional materials, and applicable regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to define problems, collect information, establish facts, and draw valid conclusions
• Candidates must be authorized to work in the United States.
• Pre-employment background screening and drug testing are required.

Nice To Haves

• Experience providing IT support in a manufacturing or enterprise environment
• Experience supporting production applications and business systems
• Experience managing computers, printers, mobile devices, and other IT assets

Responsibilities

• Provide day-to-day PC and IT support for onsite and remote employees
• Troubleshoot hardware and software issues involving PCs, laptops, tablets, and smart devices
• Install, configure, and maintain email, business applications, standalone systems, and other software
• Set up computers for new users, including hardware upgrades, software installation, and system configuration
• Configure Safeboot or BitLocker, ZPA, and server folder favorites for users
• Manage TAC system requests and keep request statuses current
• Support shared computers, including conference room, kiosk, and safety display PCs
• Maintain accurate PC and printer inventory records
• Manage loaner devices and training equipment, including iPhones and iPads
• Track inactive computers and prepare disposal documentation for IT assets
• Maintain logs and inventory for ink, toner, memory devices, CDs, DVDs, and related supplies
• Order and install printer supplies and assist with printer upkeep
• Perform weekly server room cleaning and organization
• Support production applications, including WinSPC, InfinityQS, BarTender, and Easylabel
• Assist onsite vendors, technicians, and contractors during service and installation work
• Maintain IT documentation and follow established operational standards
• Perform other duties as assigned

Benefits

• Affordable Medical Coverage (Employee: $60/month premium, $300 annual deductible; Family: $150/month premium, $600 annual deductible)
• 401(k) with Company Match up to 5%
• Shift Differential Pay
• Competitive Compensation Package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree