Information Systems Technician I

Brightstar Lottery•Lincoln, NE

4d•$20 - $25•Onsite

About The Position

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Requirements

High School degree or equivalent; associates degree preferred.
1 year of related experience.

Responsibilities

Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.
Offer solutions for desktop applications including Microsoft Windows, Microsoft Office 360 Suite, Adobe products, TEAMS, Zoom, and other essential software.
Manage and troubleshoot Brightstar-specific applications such as Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView, and others.
Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.
Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.
Reimage or erase devices as required.
Maintain records of technology-related assets using Easy Vista.
Provide support for digital projectors and conference room equipment.
Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.
Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.
Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.
Update and review the Business Continuity Plan and participate in related meetings.
Work with enterprise networking teams to troubleshoot service outages.
Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.