Information Systems Technician I - Integration Management
About The Position
The Information Systems Technician I supports the Integration Management Team within the Enterprise Applications division. The role assists with the design, development, testing, and maintenance of MuleSoft- and API-based integrations that connect Illinois Secretary of State systems. It helps ensure integrations follow established standards and function reliably across environments. The technician collaborates with architecture, platform, infrastructure, application, data, quality assurance, and business analysis teams. Under guidance from senior team members, the role contributes to integration development, troubleshooting, monitoring, documentation, routine maintenance, and modernization efforts, while learning best practices and technologies related to enterprise APIs, messaging, and integration platforms. The position is in the Business Services Office at 501 S. 2nd St., Springfield, Illinois.
Requirements
- Knowledge, skill, and mental development equivalent to completion of one year of college with coursework in computer science, or 1.5 years of technical systems and programming experience, or an equivalent combination of education and experience.
- Elementary knowledge of Information Technology concepts and principles, computer system theories and functions, and IT documentation principles and techniques.
- Elementary knowledge of hardware, software, languages, and procedures used to provide technical and analytical support services.
- Elementary knowledge of accounting and statistical theories, methods, and practices.
- Working knowledge of data-capture devices and means of receiving and transmitting data from remote locations to a computer.
- Working knowledge of computer system documentation principles and techniques.
- Ability to effectively participate in and benefit from formal and in-service training programs.
- Ability to analyze data logically.
- Ability to maintain satisfactory working relationships with others.
- Ability to follow oral and/or written instructions and carry out established routine operations without further instructions.
- Sufficient oral and written communication skills to engage effectively with colleagues and internal users or customers.
- Awareness of and adherence to organizational security, privacy, and ethics standards.
- Willingness to travel and possession of a valid Illinois driver's license, as required by individual positions within the class.
- Ability to lift and carry up to 50 lbs.
- Applicants must be authorized to work in the United States; the Office will not complete certification or sponsorship requests.
Responsibilities
- Support the design, development, testing, and maintenance of enterprise integrations using MuleSoft, API-led connectivity, Java, and related technologies.
- Assist in building REST APIs, data transformations, orchestration flows, and integration pipelines.
- Follow established architecture patterns, security guidelines, and integration standards.
- Help troubleshoot issues, perform basic performance checks, and participate in root-cause analysis under guidance from senior team members.
- Complete assigned integration development tasks and contribute to shared project work.
- Participate in code reviews, follow best practices, and collaborate with senior engineers and team members.
- Help investigate production integration issues and work with application and infrastructure teams to resolve problems.
- Monitor integrations for basic health indicators, including connectivity, errors, and performance alerts.
- Support routine maintenance activities to help ensure systems remain reliable and available.
- Work with architects, data teams, application developers, QA, and business analysts to understand integration requirements.
- Translate requirements into simple technical tasks with guidance from senior engineers.
- Communicate progress and potential issues to team leaders and project stakeholders.
- Maintain accurate documentation for APIs, integration designs, and support procedures.
- Follow organizational development standards and help identify small improvements in tools, processes, or integration workflows.
- Participate in modernization efforts and learn technologies related to enterprise APIs, messaging, and integration platforms.
- Perform other duties as required or assigned.
Benefits
- Benefits information is available at https://cms.illinois.gov/benefits/stateemployee.html.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
